InContact

What is InContact?

NICE inContact is a SaaS-based call center software based on innovative multi-channel technology.

NICE inContact is software intended to help businesses gain as many leads as possible, at minimum cost. It presents a comprehensive approach to fulfilling contact center requirements, and to help companies gain positive customer experience.

The inContact solution is based on hosted call center products called the Customer Interaction Platform, which enables its users to make inbound calls, outbound calls, or combination of both. The software seamlessly integrates with CRM platforms, including Salesforce, Oracle Service Cloud, and Microsoft Dynamics.

The platform offers following solutions: Inbound Contact Center; Outbound Contact Center; Contact Center Management; Customer Service Solutions; Enterprise Contact Center; Contact Center Compliance; Enable Security In The Cloud. NICE inContact also offers Workforce Optimization Software, which encourages employees' self-improvement and manages efforts to enhance the customer experience.

Compare InContact

InContact Awards

InContact currently scores 84/100 in the Call Center Management category. This is based on press buzz (45/100), recent user trends (rising), and other relevant information on InContact gathered from around the web.

The score for this software has stayed the same over the past month. What is this?

www.niceincontact.com

Call Center Management Market Radar

InContact Product Overview

Multi-Channel ACD
Workforce Management
Personal Connection™ Predictive Dialer
Cloud Contact Center Platform
Verint Speech Analytics Engine
Social, Chat, Phone, Email
Agent Scripting
ECHO Customer Feedback
Automated Speech Recognition (ASR) and Text-to-Speech (TTS)
Automatic Call Back

Languages Supported: English

Call Center Management Software Buyer Guide 2025

Product recommendations, vendor rankings, market overview and tips on how to select Call Center Management software for business. Published in April 2025.

Call center management software solutions are similar to contact management software, but are specifically tailored towards meeting the demands of call centers. These solutions aid agents contacting customers or leads, as well as managers overseeing the ent...

FREE DOWNLOAD Call-Center-Management-Software-Buyer-Guide-2018.pdf

InContact Features

Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Net Promoter Score
Comparative Reporting
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Escalation Management
Interactive Voice Response

InContact FAQs

What platforms does InContact support?

This is a web-based platform.

Does InContact offer multi-user capability (e.g. teams)?

No.

Does InContact offer guides, tutorials and or customer support?

Support: Knowledge Base, Phone Support, Video Tutorials, Chat, Webinars.

Who are the main user groups of InContact?

NICE InContact can be used by small business and large enterprises alike and is in place across a wide variety of vertical markets. Industries covered: Business Process Outsourcers, Government & Education, Financial Services, Healthcare.

What are some applications InContact is commonly used in tandem with?

It is commonly used in tandem with CRM applications like Salesforce and Oracle Service Cloud.

Does InContact offer an API?

Yes, it offers API.

Does InContact integrate with any other apps?

Integrations: Zendesk, Salesforce 1 Platform, Firefly, Cherwell Service Management, Salesforce App Cloud, IMIconnect, Inbenta, SpiceCSM, Microsoft Dynamics.