Freshcaller

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What is Freshcaller?

"Freshcaller is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business with Freshcaller."

Freshcaller is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity. Freshcaller offers phone numbers in 90+ countries, requires zero phone hardware, and is easy to set up. As a phone system designed for teams with little/ no IT support, Freshcaller allows users to create a new account in minutes and configure rules, business hours, and routing processes that are effected/executed in real-time.

Freshcaller enables businesses to scale their usage effortlessly by adding agent licenses, purchasing additional numbers (Local, International, and Toll-Free) or phone credits, and changing their pricing plan at any time. Within each plan, feature sets are tailored to different user roles:

  • Agents: In-call functions (mute, hold, transfer, etc.), Call Notes, Conferencing, Agent Statuses

  • Supervisors: Live dashboard, Reports, Service Level Monitoring (SLM), Call Monitoring & Barging

  • Admins: Business & non-business hours routing, Holiday Routing, Smart Escalations (Queue callback, Smart answer voice bot, ACD,etc.), IVRs (Manual Keypress and Speech-Enabled), Call Queues, SIP Connections, Call Recordings

Unlike most other cloud telephony systems, Freshcaller also has a mobile app (both iOS & Android) which allows customer support agents and sales reps to attend calls on-the-go. Users can create tickets, listen to recordings, and add call notes from the app.

Freshcaller by Freshworks can help you reimagine conversations and reclaim context. Freshworks is trusted by 40,000+ customers.


Freshcaller scored 93/100 (Top 3 in Call Center Management) in the Call Center Management category. This is based on user satisfaction (92/100), press buzz (58/100), and other relevant information on Freshcaller gathered from around the web.

The score for this software has improved over the past month. What is this?


Freshcaller Awards

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Call Center Management Market Radar

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Freshcaller Product Overview

  • Multi-level IVR to include all your departments/products/brands.

  • Smart Escalations to guide callers when your agents are busy/unavailable.

  • Call Masking to make your global team seem more local and closer to businesses.

  • Call Recording to analyze and improve your communication processes.

  • Business hour based routing to help regulate your work hours.

  • Call center software for startups and small teams.

  • Your professional cloud pbx system.


Languages: English

Freshcaller Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Video
  • SMS
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Report & Compliance
  • Hardware Integration
  • Comparative Reporting
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Audio Recording
Compare Pricing

Freshcaller Pricing Plans

Trial

Free
  • $3 Worth of Phone Credits
  • Purchase Numbers in 50+ Countries
  • All Call Center Operations During Free Trial

Sprout

$0.00
1 user(s) / month
  • Purchase Unlimited Phone Numbers
  • Add Unlimited Agents
  • Make Unlimited Concurrent Calls
  • Pay Only for Phone Calls Made
  • $0 Agent Fees

Blossom

$19.00
1 user(s) / month
  • IVR (Phone Trees)
  • Business Hour Based Routing
  • Voicemail
  • Call Recording
  • Standard Call Queues

Garden

$40.00
1 user(s) / month
  • Smart Escalations
  • Call Monitoring
  • Call Barging
  • Call Conferencing
  • Warm Transfer

Plans starting from: $0.00/month Credit card required: No

Freshcaller FAQs

Who are the main user groups of Freshcaller?

Freshcaller is the call center software for startups and small teams. The intention is to help businesses/teams set-up and run a powerful call center without spending a lot of time and money. Freshcaller is ideal for phone teams of size 1- 30. We believe that the teams and businesses from the following sectors will benefit the most from using Freshcaller: Retail/E-commerce, B2B, Logistics & Transportation, Business Services, Software / Information Technology, Education, Leisure/Hospitality, Food & Beverages, Energy, and Governmental / Non-profit organizations.

What is Freshcaller generally used for?

This service is used for enabling phone for businesses to handle their sales, support, finance, admin or general business operations.

What are some applications Freshcaller is commonly used in tandem with?

It is commonly used with Helpdesk, Servicedesk, CRM's as well as ATS solutions.

Does Freshcaller offer an API?

No - we are currently not offering an API.

Does Freshcaller offer guides, tutorials and or customer support?

We have created numerous solution articles in our support portal and update our knowledge base quite frequently. We also provide phone, email and chat support during the weekdays and email support over the weekends.

Does Freshcaller integrate with any other apps?

Freshdesk, one of the world's most loved helpdesk solutions uses Freshcaller to help its customers launch and maintain their phone operations. Freshcaller comes as an inbuilt phone channel inside Freshdesk. Freshcaller - being a phone application - can be used in a variety of businesses who need phones to conduct their sales and support operations.

What platforms does Freshcaller support?

All you need is Chrome browser and a working internet connection.

Does Freshcaller offer multi-user capability (e.g. teams)?

Yes. Freshcaller allows you to create teams who can then be configured to handle a particular set of calls based on the various call center scenarios.

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