Primary category: Knowledge Management Software
User Ratings: 3.7/5 (5 ratings)
Related Categories: Document Management
Pricing Model: freemium
Social Followers: 23.8k likes   5.42k followers
Generally used by: Personal, Freelance, Startups, SMEs, Agencies

What is ProProfs Knowledgebase?

ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, business can use the tool to create product guides, training manuals, wikis and more.

Benefits:

Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.

Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.

Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.

67

The Knowledge Management application ProProfs Knowledgebase scored 67/100. This is based on user satisfaction (73/100), press buzz (45/100) and other relevant information on ProProfs Knowledgebase gathered from around the web.

The score for this service has declined over the past month. What is this?
  • ProProfs Knowledgebase
  • ProProfs Knowledgebase

ProProfs Knowledgebase Features, Audience & Platforms

  • History/Version Control
  • Chat
  • Project Management
  • Multi-User
  • Notifications
  • External Integrations
  • File Sharing
  • Document Comparison
  • Data Export
  • Data Import
  • Contact Management
  • API
  • Email Integration
  • File Transfer
  • Contact Sharing
Who uses ProProfs Knowledgebase:
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Mobile Platforms:
iOS
Android
WinPhone
Blackberry

Stats & Other Information on ProProfs Knowledgebase

Company Info
Founded -
Based in -
Employees -
3 Month Trend
Alexa Rank: 2858
3 Months Change: 352
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Languages: English

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