Guru


What is Guru?

AI Search, Intranet, and Knowledge Base/Wiki in one platform.

AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and more.



Guru Awards


Guru currently scores 91/100 in the Knowledge Management category. This is based on user satisfaction (92/100), press buzz (48/100), recent user trends (rising), and other relevant information on Guru gathered from around the web.

The score for this software has improved over the past month. What is this?
www.getguru.com
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Knowledge Management Market Radar

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Guru Product Overview


Languages Supported: English

Guru Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • Analytics
  • API
  • Application Tracking
  • Attendance Tracking
  • Audience Targeting
  • Batch Permissions & Access
  • Brand Management
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Corporate/Business
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • Expense Tracking
  • External Integrations
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forecasting
  • Gamification
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Personal Learning
  • Project Management
  • Referral Tracking
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video
  • Video Courses
  • Product Catalog
  • Class Management
  • Student Registration
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • SCORM
  • Sales Motivator
  • Click-to-Dial
  • Employee Engagement
  • SAP Integration
  • Sales Proposals
  • Materials Library
  • File Format Conversion
  • Net Promoter Score
  • Report & Compliance
  • Performance Reviews
  • Comparative Reporting
  • Real-time Alerts
  • Automatic Transcription
  • Sales Automation
  • Workflow Management
  • Dashboards
  • Reports
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
  • Database Search
  • Downloading

Guru FAQs

What platforms does Guru support?

All platforms

What are some applications Guru is commonly used in tandem with?

Zendesk, Salesforce, Sharepoint, Google, Microsoft, Slack

Who are the main user groups of Guru?

Every employee who needs information from another app

Does Guru offer guides, tutorials and or customer support?

Yes

Does Guru offer an API?

Yes

Does Guru integrate with any other apps?

Yes

Does Guru offer multi-user capability (e.g. teams)?

Yes

Guru Alternatives

Guru Alternatives & Competitors

ProProfs Knowledge Base
ProProfs Knowledge Base
  61 92/100
Knowledge Management Software
BetterDocs
BetterDocs
  0 82/100
Knowledge Management Software
Nimbus Note
Nimbus Note
  52 91/100
Knowledge Management Software
Document360
Document360
  294 94/100
Knowledge Management Software
Stonly
Stonly
  129 94/100
Knowledge Management Software
Tooltip Glossary Plugin for WordPress
Tooltip Glossary Plugin for WordPress
  0 83/100
Knowledge Management Software

Guru User Reviews

Average User Rating:
4.6/5 based on 1289 user ratings.
Your Rating:
User profile picture

"Horrible Customer Experience"


What do you like about Guru?

Product was easy to install and get up and going. Limited ability to attach pdf and make searchable so that was problematic. After using for 3 years it was functional but not great. Does not have any Learning/LMS features which was a reason for us to change.

What do you dislike about Guru?

Horrible customer experience. We signed a one year contract with them and used the product for nearly 3 years. We notified them we were using it month to month as we were evaluating options that had both LMS and Learning as well as knowledge base. They tried to hold us to a contract well past term and sent to collections without even talking to us. We spent tens of thousands of dollars with them and fulfilled our contract and they treated their customers like this.

Horrible experience and they lost a customer and reference for life. I would not do business with this company as you are just a dollar-figure to them and do not care about relationship or finding a solution for the customer. Steer clear of them and find other options with better relationship-focused values.

2/5
Usefulness
2/5
Ease of use
1/5
Value for money
1/5
Customer service
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