Guru is a Knowledge Management Network, utilizing AI to make sales, support, and customer success teams better at their jobs.
Guru is a knowledge network that unifies your organization's collective knowledge, verifies its accuracy, and empowers your teams by bringing them the knowledge they need to do their jobs. Guru's AI Suggest contextually surfaces knowledge in the web browser, improving over time around user patterns and an organization patterns, making every piece of knowledge served across Guru’s network more relevant and useful every day. By bringing your team the knowledge they need in all of the applications they use, you can expect to see the following outcomes using Guru:
- Increased adoption and trust of knowledge
- Decrease in employee onboarding time
- Decrease in time to first response
- Decrease in handle time
- Increased competitive win rates
- More valuable conversations with customers that drive revenue
Product recommendations, vendor rankings, market overview and tips on how to select Knowledge Management software for business. Published in December 2021.
This software type helps organizations create internal knowledge bases for company use as well as guides for customer interactions. It helps them better organize, manage and store information that is key to their business. Teams can create online documentat...FREE DOWNLOAD Knowledge-Management-Software-Buyer-Guide-2018.pdf
Google Drive, Salesforce, Zendesk, Intercom, Box, Dropbox
Customer Support, Customer Success, Sales, Sales Enablement, IT, Marketing, Human Resources, Org-Wide