SolarWinds Service Desk

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What is SolarWinds Service Desk?

SolarWinds Service Desk is a cloud-based IT service desk and asset management platform.

SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support in days, not weeks or months.



SolarWinds Service Desk currently scores 90/100 in the Support & Helpdesk category. This is based on user satisfaction (88/100), press buzz (56/100), recent user trends (rising), and other relevant information on SolarWinds Service Desk gathered from around the web.

The score for this software has declined over the past month. What is this?
www.solarwinds.com

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SolarWinds Service Desk Product Overview

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.


Languages Supported: English, Spanish, Dutch

Support & Helpdesk Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in March 2024.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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SolarWinds Service Desk Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Big Data
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Time Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
SolarWinds Service Desk Pricing

SolarWinds Service Desk Pricing Plans

Professional

$69.00
1 user(s) / month
  • Incident Management
  • Service Catalog
  • Advanced Automations
  • API Access

Team

$19.00
1 user(s) / month
  • Incident Management

Business

$39.00
1 user(s) / month
  • Incident Management
  • Service Catalog

Enterprise

$89.00
1 user(s) / month

Other pricing information:

Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Plans starting from: $19.00/month Credit card required: No

SolarWinds Service Desk FAQs

Does SolarWinds Service Desk offer guides, tutorials and or customer support?

SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Does SolarWinds Service Desk offer an API?

Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.

What are some applications SolarWinds Service Desk is commonly used in tandem with?

SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

Who are the main user groups of SolarWinds Service Desk?

Main users are companies that employ between 100-3,000 people.

What is SolarWinds Service Desk generally used for?

This service is generally used for IT Service Management and IT Asset Management.

What platforms does SolarWinds Service Desk support?

This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

Does SolarWinds Service Desk integrate with any other apps?

It integrates with over 200 cloud applications.

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SolarWinds Service Desk User Reviews

Average User Rating:
4.4/5 based on 666 user ratings.
Your Rating:
User profile picture

"A powerful solution to have an amazing system with SolarWinds."


What do you like about SolarWinds Service Desk?

A tool that is easy to integrate with a 100% effective and reliable monitoring service that also provides detailed reports in real time.
It has advanced AI technology for better productivity and speed. From the beginning it was an excellent experience going through all its functions, the customer service which did a good job on occasions that we needed them and the user interface with which we can manage tickets quickly.
It integrates very well and has a simple design that any newbie can use.

What do you dislike about SolarWinds Service Desk?

Although all the software has the potential of being an ideal tool and although it has been so for some time, I must say that the only thing that I am not satisfied with about SolarWinds is its level of storage in the database, it is something that they should improve without doubt.

What have you been using it for and what problems did SolarWinds Service Desk solve?

Easy access system hosted in the cloud, SolarWinds manages IT services being one of the best that can be found in the market, a few years ago we needed a tool for these cases and we did not hesitate to choose this platform that has undoubtedly made a unique job.
Ideal for inventory management, monitoring service requests, ticket escalation is never a problem.

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Useful and robust to maintain organization with excellent support."


What do you like about SolarWinds Service Desk?

Very good tool for customer service based on the cloud, for a total management of business assets. It has enough features for any issues, changes, or inconveniences that may arise; having an analysis and monitoring capacity that makes the difference compared to other software, therefore, it is a work of constant quality, showing an optimal final result. SolarWinds Service Desk easily allows for correspondence and time tracking of each customer, as well as assigning tickets to each employee. It is a useful tool for any company.

What do you dislike about SolarWinds Service Desk?

Since its implementation in the organization, this tool has been of great help in terms of all the reports of any incident, in the production of the tickts for the employees, all the change requests. It also integrates with other tools that are also very helpful; so we do not have, until now, negativity with this software.

What have you been using it for and what problems did SolarWinds Service Desk solve?

It is easy to set up and use.
Very scalable tool.
Useful automations of all functions.
Totally robust and sharp platform.
Reliably manage any incident that may arise.
Constant monitoring.
Organization of workloads.
Assignment of tickts for employees.
It has a very efficient technical service, which offers you constant help.

4/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
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