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What is Samanage?

"Samanage is a cloud-based IT service desk and asset management platform."

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.


Samanage scored 85/100 in the Business Management category. This is based on user satisfaction (88/100), press buzz (53/100), recent user trends (rising) and other relevant information on Samanage gathered from around the web.

The score for this service has improved over the past month. What is this?

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Samanage Product Overview

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.


Languages: English

Samanage Features

  • Accounts Payable
  • Accounts Receivable
  • API
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • Forecasting
  • General Account Ledger
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Natural Resources
  • Notifications
  • Password & Access Management
  • Payroll
  • Project Management
  • Scheduling
  • Supplier Management
  • Tax Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Product Catalog
  • Call Tracking
  • Time Management
  • Shipping Management
  • Order management
  • SAP Integration

Samanage Pricing Plans


Other pricing information:

Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Credit card required: N/A

Samanage FAQs

Who are the main user groups of Samanage?

Main users are companies that employ between 100-3,000 people.

What is Samanage generally used for?

This service is generally used for IT Asset Management.

What platforms does Samanage support? (e.g. native mobile apps)

This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

What are some applications Samanage is commonly used in tandem with?

Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

Does Samanage integrate with any other apps?

It integrates with over 200 cloud applications.

Does Samanage offer an API?

Their REST API allows customers and developers to expand and build on the Samanage platform.

Does Samanage offer guides, tutorials and or customer support?

Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

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