SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support in days, not weeks or months.
About Spiceworks Help Desk
The main purpose of Spiceworks software is to connect IT professionals with other IT-related users via direct interaction channel. Experts and systems administrators provide their opinions, manage support tickets from clients, track agent's’ performance, or track abrupt changes occurring in the network.
The Spiceworks software can be either cloud-based or installed and is completely free. The ticket service is without any limitations, users are given self-service portal for tickets submitting, and there is also centralized knowledge base from where users can get information on periodical or regular requests. Another useful feature of this platform is the team management dashboard that is used for essential productivity metrics.
The setup of Spiceworks software is easy and fast, with no waste of time for users. IT administrators can also manage tickets, assign tasks to team members, respond to requests, track their time, and more from their mobile devices with Android and iOS native apps.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
IT Service Desk: Manages tickets and service requests, email integration of self-service portal.
Self-Service Portal: Employees can resolve their issues independently.
Contract Management: Tracking all contracts and software licences.
IT Asset Management: Management of every asset in the organization.
IT Service Catalog: Streamline available service requests and fulfillment processes.
Risk Detection: Scans software and hardware continuously for all issues.
Summary
Tickets & Tasks
Team Management
User Self-service
IT Asset Management
150+ Add‐on Apps
Ticket Collaboration
Multi‐site Support
Active Directory
Knowledge Base
Pricing
Starting from: $19.00/month
Credit card required: No
Pricing on Request: Customers receive customized price quotes based on number of accepted services.
Professional
$69.00
1 user(s) / month
Included in plan:
Incident Management
Service Catalog
Advanced Automations
API Access
Team
$19.00
1 user(s) / month
Included in plan:
Incident Management
Business
$39.00
1 user(s) / month
Included in plan:
Incident Management
Service Catalog
Enterprise
$89.00
1 user(s) / month
Pricing
Free Plan
Free
Included in plan:
Unlimited Tickets
Unlimited Devices
Unlimited Agents
Unlimited Users
Unlimited Technicians
Premium Support
IT Community with Millions of IT Pros
FAQs
Who are the main user groups of this service?
Main users are companies that employ between 100-3,000 people.
What is this service generally used for?
This service is generally used for IT Service Management and IT Asset Management.
What platforms does this service support?
This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.
Does this service integrate with any other apps?
It integrates with over 200 cloud applications.
What are some applications this service is commonly used in tandem with?
SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.
Does this service offer an API?
Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.
Does this service offer guides, tutorials and or customer support?
SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.
FAQs
Does this service offer multi-user capability (e.g. teams)?
Yes.
Who are the main user groups of this service?
Main users of Spiceworks Help Desk are system Administrators and IT managers or directors and MSPs who provide IT services for businesses.
Does this service offer an API?
Yes, it offers an API.
What platforms does this service support?
Spiceworks can be either cloud-based or installed. System requirements are: Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012 R2.
What is this service generally used for?
This service is generally used as Help Desk solution.
Does this service offer guides, tutorials and or customer support?
Support: Email Support, Phone Support, Knowledge Base, Community Support, Tutorials, and Webinars.
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