Compare SolarWinds Service Desk

About SolarWinds Service Desk

SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support in days, not weeks or months.

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

• Self-Service Portal: Employees can resolve their issues independently.

• Contract Management: Tracking all contracts and software licences.

• IT Asset Management: Management of every asset in the organization.

• IT Service Catalog: Streamline available service requests and fulfillment processes.

• Risk Detection: Scans software and hardware continuously for all issues.

Pricing

• Starting from: $19.00/month
• Credit card required: No

• Pricing on Request: Customers receive customized price quotes based on number of accepted services.

FAQs

Who are the main user groups of this service?

• Main users are companies that employ between 100-3,000 people.

What is this service generally used for?

• This service is generally used for IT Service Management and IT Asset Management.

What platforms does this service support?

• This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

Does this service integrate with any other apps?

• It integrates with over 200 cloud applications.

What are some applications this service is commonly used in tandem with?

• SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

Does this service offer an API?

• Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.

Does this service offer guides, tutorials and or customer support?

• SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Vendor Information

Other

• Enterprises

• Web App

• iOS
• Android