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What is Vivantio?

"From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization."

Vivantio offers leading, flexible service management software that meets the demands of any service teams across an entire organization without being cost- or growth-restrictive. Our platform is ideal for mid-size companies and smaller business with a growth trajectory across a multitude of industries.

By centralizing service management operations, companies can reduce licensing costs, improve inter-departmental efficiencies, share knowledge and centralize management reporting, allowing business owners and department heads to focus on the true cost of service delivery and measure service excellence.

Vivantio scored 85/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (83/100), press buzz (30/100), recent user trends (falling), and other relevant information on Vivantio gathered from around the web.

The score for this software has improved over the past month. What is this?

Vivantio Awards

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IT Service Management (ITSM) Market Radar

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Vivantio Product Overview

  • Flexible, reliable, trusted IT Service Management Software

  • Built with ITIL standards at its core.

  • Automation captures service data, tracks milestones and triggers meaningful action.

  • Webhooks and APIs integrate Vivantio with core ITSM tools.

  • Customizable self-help portals empower your customers and improve your service.

  • Report on your true service team effort to highlight success and target areas of improvement.

Languages: English

Vivantio Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Database
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Vivantio Pricing Plans

Other pricing information:

Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.

Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.

Your customers and end users don’t need licenses to use your self-service web portal.

• Pricing starts at $40 per user, per month at the Essentials level, suited for small and medium-size service desk operations looking to increase efficiency.
• Licenses at the Pro level start at $60 per user, per month and are designed to unify service operations with powerful core service management features.
• Feature-rich Vivantio ITSM licenses start at $90 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.

Plans starting from: $40.00/month Credit card required: No
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