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What is ServiceNow?

"ServiceNow is a cloud-based service management, IT operations management, and business management platform."

ServiceNow is a comprehensive platform that helps organizations take care of their professional process management sphere. Beside Business Process Management, this solution also provides asset management, change and release management, as well as problem management.

This service is mostly dedicated to small and medium-sized enterprises, although their customers can be large organizations too, mainly in financial, healthcare, education, and government field. ServiceNow also allows users to generate a catalog of hardware products, a wide array of custom reports, customer service management, as well as performance analysis.

Another prominent feature of this suite is its incident management ability. Based on that, IT departments can capture incidents using the self-service portal, email, chat, and phone. ServiceNow also captures all the IT costs, making data ready for various charts and reports.

ServiceNow scored 85/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (78/100), press buzz (51/100), recent user trends (rising), and other relevant information on ServiceNow gathered from around the web.

The score for this service has declined over the past month. What is this?

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ServiceNow Product Overview

  • Incident management

  • Change management

  • Problem management

  • Asset & configuration management

  • Service catalog

  • Knowledge management

  • Notifications

  • Escalations

  • Reporting

  • Service level management

Languages: Dutch, English, French, German, Portuguese, Spanish, Italian, Japanese
Software Buyer Guide 2019

IT Service Management (ITSM) Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in May 2019.

Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...


ServiceNow Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Supplier Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking

ServiceNow FAQs

Does ServiceNow integrate with any other apps?

Integrations: Altiris (version 6.5), Google Maps, Google Custom Search, IBM Tivoli Netcool/OMNIbus, Incident, Microsoft, Microsoft SCOM, Verizon eBonding, Ariba, AT&T eBonding, BMC Remedy, Borland Starteam, CA Service Operations Insight (SOI) – POV, Centennial, CiscoWorks, Clarify, Dell AlertFind, Eloqua, EMC nLayers, EMC Smarts, EMC Smarts ADM, HDI Survey, HP OpenView Operations, HP OpenView ServiceDesk
HP Service Manager 7, IBM Tivoli Access Manager, LPI Level Platforms, ManageIQ EVM, Manhattan Software, CenterStone, Microsoft Biztalk (Getronics), Microsoft Identity Integration Server (MIIS), Microsoft Outlook, Nimsoft Integration, Novell eDirectory 6.5, Oracle Financials (ERP), Oracle PeopleSoft

Does ServiceNow offer guides, tutorials and or customer support?

Support: Email Support, Phone Support, Community, Resource Center.

Who are the main user groups of ServiceNow?

Main users of ServiceNow are small and medium-sized companies.

What is ServiceNow generally used for?

This service is generally used for IT service management.

Does ServiceNow offer multi-user capability (e.g. teams)?


Does ServiceNow offer an API?

ServiceNow offers a set of RESTful APIs.

What platforms does ServiceNow support?

ServiceNow is a web-based software, but it offers native iOS and Android apps.

ServiceNow User Reviews

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