Wix Answers

What is Wix Answers?

Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.

Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.

Compare Wix Answers

Wix Answers Awards

Wix Answers currently scores 87/100 in the Support & Helpdesk category. This is based on user satisfaction (84/100), press buzz (43/100), and other relevant information on Wix Answers gathered from around the web.

The score for this software has improved over the past month. What is this?

wixanswers.com

Regional Restrictions: Global

Support & Helpdesk Market Radar

Wix Answers Product Overview

Unified solution - Putting all support channels under one platform.
Agent-centric mindset - Each product and feature is created with agents’ day-to-day in mind and based on real needs, to improve their efficiency.
Self-Service driven - All channels are backed with knowledge base articles within reach, to deflects tickets and keep knowledge consistent among customers, agents, and internal teams.
Top issues insights - Allow internal teams to understand the most common customer pain points, to build a better product.
Unlock all features forever - All existing and future releases in the same product you chose - will be open for usage automatically.
See customer info and previous interactions in a single timeline, with a built-in AI powered reply box.
Third-party integrations: Jira, Slack, HubSpot and more
Multilingual support with built-in localization, translation tools and workflows
Customer-facing help center and internal knowledge base to guide agents and provide one source of truth for the company
Inbound,outbound and callbacks with the options to choose local numbers and toll-free lines

Languages Supported: Danish, German, English, Dutch, French, Korean, Japanese, Italian, Norwegian, Polish, Russian, Swedish, Portuguese, Chinese, Spanish

Regional Restrictions: Global

Support & Helpdesk Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in April 2024.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdf

Wix Answers Features

Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Project Management
Scheduling
Supplier Management
Third-Party Plugins/Add-Ons
Click-to-Dial
SAP Integration
Net Promoter Score
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

Wix Answers Pricing

Wix Answers Pricing Plans

Self Service

$24.00
1 user(s) / month

Billed annually
Knowledge management
Fully customizable help center
Intuitive creation of articles and FAQs
Content collaboration and task management on articles
Side by side translation
Out-of-the-box SEO
Built-in search
Contextual help widgets
Insights to optimize the knowledge base
Let customers, agents and teams find answers with one knowledge hub.

Unlimited

$80.00
1 user(s) / month

Unified solution with all channels in one platform.
Billed annually
Call center
Ticketing system
Knowledge management
Live chat
All from Multi-channel, plus Call Center plan:
Knowledge base, calls, tickets, and chat visible and manageable in one tab
Single timeline view for all interactions, including calls
Calls dashboard to track and monitor the workload
Internal notes, task management & escalation processes
Help widgets to support any communication funnel
Actionable data on the full platform

Call Center

$56.00
1 user(s) / month

Go personal with fully integrated phone support.
Billed annually
Call center
Ticketing system
Live chat
Contact Sales
Inbound, outbound, callback
Custom IVR flows
Call routing based on queues
Real-time dashboard
Call monitoring and recording
Every call creates a ticket

Multi-Channel

$60.00
1 user(s) / month

Billed annually
Ticketing system
Knowledge management
Live chat
All from self-service, plus:
Customer support via email, web forms, Facebook, and chat
A single timeline view for all interactions, alongside customer history and data panel
Automatic actions and real-time triggers
AI articles recommendations
Unlimited labels and queues for workflow optimizations
Ticketing plus self-service for a smooth support experience.

Unlimited

$80.00
1 user(s) / month

Unified solution with all channels in one platform.
Billed annually
Call center
Ticketing system
Knowledge management
Live chat
All from Multi-channel, plus Call Center plan:
Knowledge base, calls, tickets, and chat visible and manageable in one tab
Single timeline view for all interactions, including calls
Calls dashboard to track and monitor the workload
Internal notes, task management & escalation processes
Help widgets to support any communication funnel
Actionable data on the full platform

Plans starting from: $80.00/month Credit card required: Yes

Wix Answers FAQs

Does Wix Answers integrate with any other apps?

Wix Answers includes out-of-the-box integrations with: Zapier, Crowdin, Jira, HubSpot, Klaus, Unbabel, Slack, Enabley, Klaus App, Salesforce.

What is Wix Answers generally used for?

Wix Answers is used as a customer support platform to increase agent efficiency and boost customer satisfaction. The platform consolidates all support channels under the same platform—so knowledge base, tickets, chats, and calls work together in one place.

What are some applications Wix Answers is commonly used in tandem with?

The platform is commonly used in tandem with CRM applications.

Does Wix Answers offer guides, tutorials and or customer support?

Yes, Wix Answers offers:

24/7 email and phone support
Knowledge base articles
Video tutorials.

Does Wix Answers offer multi-user capability (e.g. teams)?

Yes.

Does Wix Answers offer an API?

Wix Answers offers REST API.

What platforms does Wix Answers support?

Wix Answers is a web-based help desk software with the ability to integrate mobile SDK for iOS and Android devices.

Who are the main user groups of Wix Answers?

Wix Answers is best suited for mid-market and enterprise businesses, along with SMBs that are scaling rapidly and looking for a solution to grow as they grow.