Teamwork Desk

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What is Teamwork Desk?

"Teamwork Desk gives your team full visibility over all customer communications from one shared place. "

We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system.

Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.

Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.


Teamwork Desk scored 86/100 in the Support & Helpdesk category. This is based on user satisfaction (80/100), press buzz (50/100), recent user trends (rising), and other relevant information on Teamwork Desk gathered from around the web.

The score for this software has improved over the past month. What is this?


Teamwork Desk Awards

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Support & Helpdesk Market Radar

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Teamwork Desk Product Overview

  • Ticket management

  • Ticket automation

  • Training wheels

  • Canned responses

  • Teamwork integration


Languages: English

Teamwork Desk Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
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Teamwork Desk Pricing Plans

Basic

$7.00
1 user(s) / month
  • Pay per agent - fixed cost
  • Unlimited agents
  • Unlimited inboxes
  • Smart inboxes
  • Access, embeddable contact form

Pro

$13.00
1 user(s) / month
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents
  • Unlimited inboxes
  • Smart inboxes
  • Access, embeddable contact form

Premium

$25.00
1 user(s) / month
  • Customer happiness ratings
  • Custom fields
  • Full reporting
  • Companies

Plans starting from: $7.00/month Credit card required: No

Teamwork Desk FAQs

Does Teamwork Desk integrate with any other apps?

Yes, see a full list of integrations on our website.

Does Teamwork Desk offer guides, tutorials and or customer support?

Help Docs - on our website
Videos - on YouTube, user TeamworkPM
24/7 email support

Does Teamwork Desk offer multi-user capability (e.g. teams)?

Yes - more information on our website.

Does Teamwork Desk offer an API?

Yes - more information on our website.

What platforms does Teamwork Desk support?

Web
iOS
Android

What are some applications Teamwork Desk is commonly used in tandem with?

Teamwork Projects
Teamwork Chat

Who are the main user groups of Teamwork Desk?

Marketing teams
Software teams
Web Design teams
Agencies
Startups

What is Teamwork Desk generally used for?

Managing customer support.

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