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What is Teamwork Desk?

"Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch. "

Teamwork Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love.

Try Teamwork Desk for free for 30 days—no credit card details required.


Teamwork Desk scored 54/100 in the Support & Helpdesk category. This is based on user satisfaction (0/100), press buzz (49/100), recent user trends (rising) and other relevant information on Teamwork Desk gathered from around the web.

The score for this service has improved over the past month. What is this?

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Teamwork Desk Product Overview


Languages: English

Teamwork Desk Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Teamwork Desk Pricing Plans

Basic

$5.00
1 user(s) / month

Included in plan:

  • Pay per agent - fixed cost
  • Unlimited agents
  • Unlimited inboxes
  • Smart inboxes
  • Access, embeddable contact form

Pro

$20.00
1 user(s) / month

Included in plan:

  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents
  • Unlimited inboxes
  • Smart inboxes
  • Access, embeddable contact form

Plans starting from: $5.00/month Credit card required: No

Teamwork Desk FAQs

Does Teamwork Desk integrate with any other apps?

Yes, see a full list of integrations on our website.

Does Teamwork Desk offer guides, tutorials and or customer support?

Help Docs - on our website
Videos - on YouTube, user TeamworkPM
24/7 email support

Does Teamwork Desk offer multi-user capability? (e.g. teams)

Yes - more information on our website.

Does Teamwork Desk offer an API?

Yes - more information on our website.

What platforms does Teamwork Desk support? (e.g. native mobile apps)

Web
iOS
Android

What are some applications Teamwork Desk is commonly used in tandem with?

Teamwork Projects
Teamwork Chat

Who are the main user groups of Teamwork Desk?

Marketing teams
Software teams
Web Design teams
Agencies
Startups

What is Teamwork Desk generally used for?

Managing customer support.

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