What is Spiceworks Help Desk?

"Spiceworks Help Desk is a free of charge IT help desk software."

The main purpose of Spiceworks software is to connect IT professionals with other IT-related users via direct interaction channel. Experts and systems administrators provide their opinions, manage support tickets from clients, track agent's’ performance, or track abrupt changes occurring in the network.

The Spiceworks software can be either cloud-based or installed and is completely free. The ticket service is without any limitations, users are given self-service portal for tickets submitting, and there is also centralized knowledge base from where users can get information on periodical or regular requests. Another useful feature of this platform is the team management dashboard that is used for essential productivity metrics.

The setup of Spiceworks software is easy and fast, with no waste of time for users. IT administrators can also manage tickets, assign tasks to team members, respond to requests, track their time, and more from their mobile devices with Android and iOS native apps.


Spiceworks Help Desk scored 78/100 in the Support & Helpdesk category. This is based on user satisfaction (18/100), press buzz (54/100), recent user trends (falling), and other relevant information on Spiceworks Help Desk gathered from around the web.

The score for this service has improved over the past month. What is this?

  • Spiceworks Help Desk

Spiceworks Help Desk Product Overview

  • Tickets & Tasks

  • Team Management

  • User Self-service

  • IT Asset Management

  • 150+ Add‐on Apps

  • Ticket Collaboration

  • Multi‐site Support

  • Active Directory

  • Knowledge Base


Languages: English
Software Buyer Guide 2018

Support & Helpdesk Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in January 2019.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Spiceworks Help Desk Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
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Spiceworks Help Desk Pricing Plans

Free Plan

Free
  • Unlimited Tickets
  • Unlimited Devices
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Technicians
  • Premium Support
  • IT Community with Millions of IT Pros

Credit card required: No

Spiceworks Help Desk FAQs

Does Spiceworks Help Desk integrate with any other apps?

Integrations: Teamviewer, LogMeIn Rescue, AlienVault, Customer Thermometer, Cherwell Support, Evernote, NetFlow, or OneLogin.

Does Spiceworks Help Desk offer guides, tutorials and or customer support?

Support: Email Support, Phone Support, Knowledge Base, Community Support, Tutorials, and Webinars.

What is Spiceworks Help Desk generally used for?

This service is generally used as Help Desk solution.

What platforms does Spiceworks Help Desk support?

Spiceworks can be either cloud-based or installed. System requirements are: Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012 R2.

Does Spiceworks Help Desk offer an API?

Yes, it offers an API.

Who are the main user groups of Spiceworks Help Desk?

Main users of Spiceworks Help Desk are system Administrators and IT managers or directors and MSPs who provide IT services for businesses.

Does Spiceworks Help Desk offer multi-user capability (e.g. teams)?

Yes.

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