Abhisi is a web-based customer service and helpdesk software solution designed for small to medium-sized businesses in need of a collaborative platform to provide quality support for customers. As a cloud-based helpdesk solution, Abhisi is a tool designed for professional teams like realtors, accountants, lawyers, and so on.
Abhisi allows businesses and professional teams to provide professional and timely customer support to their customer base. The system is feature-rich and easy to use. It doesn’t require users to undergo time-intensive training to be able to fully take advantage of the platform and utilize its many functions and capabilities.
The cloud-based helpdesk solution is also designed to promote interaction, in the form of professional and effective collaboration, between the company or the service provider and their customers.
Abhisi is an all-in-one customer support and helpdesk platform that offers comprehensive solutions that allow users to become more efficient and productive in doing their jobs. It essentially steers your customer service agents to the right path as far as productivity and efficiency are concerned. The platform comes with a bevy of features that include performance analytics, a customer history database, and reporting features.
In addition to the aforementioned features and capabilities, Abhisi also comes with a comprehensive knowledge base, insightful reports, collision detection, automation features, custom folders, user permissions, message formatting, auto-reply capabilities, signatures function, powerful search capabilities, multi-channel support, full Facebook and Twitter integration, social monitoring features, IP whitelisting, and SSL encryption.
Moreover, managers may also provide comprehensive feedback on agent or employee performance, which helps improve efficiency and productivity when providing customer service, thus resulting in positive customer satisfaction and overall experience.
Conversely, the Abhisi customer support and helpdesk solution will allow your customers and clients to contact your business in various ways, which includes by chat, phone, email, and through social media like Facebook and Twitter. A set of predefined reply templates are available at your disposal, which enables you to fully automate the response process.
Abhisi provides automated message tagging and assignments, as well as offering clients and customers 24/7 access to self-service support with a comprehensive knowledge base. The platform’s reporting feature provides managers and supervisors the ability to keep track of agent performance, while the customer satisfaction function enables customers to rate their interactions with the service provider.
Customer service providers, agents, and teams are presented with proper tools that enable them to respond to customer concerns and inquiries using any device with stable internet and a web browser, meaning they can use their smartphones or any mobile device whenever necessary to communicate and resolve issues with clients and customers.
Abhisi is a robust and feature-rich customer helpdesk solution that provides small to medium-sized businesses with a plethora of tools and capabilities allowing customer service providers and support agents to deliver top-notch customer support for each of their clients. The cloud-based platform is designed so that it’s easier for support representatives and customers to communicate with each other.
A smart widget can be embedded into the business’ website, which allows customers and clients to connect to a qualified customer support agent whenever they need it with just a click of the button.
Seamless social media integration enables your customer support team to connect with customers via different social media channels, including Facebook and Twitter. Service representatives can communicate with clients via chat, Twitter, and Facebook posts and even directly through Facebook Messenger. The cloud-based solution makes it so that all social media channels are fully integrated for convenience and ease of access.
A comprehensive and detailed customer history is provided on hand whenever a customer or client contacts one of your service agents through the different support channels available to them. The customer information provided includes details about previous interactions, purchase history, crucial notes, and more. This helps support agents provide better and more effective resolutions to whatever issues and concerns their clients are facing.
Abhisi’s detailed reporting capabilities allow managers and supervisors to deliver top-quality support every single time. The reporting feature enables managers to pull up comprehensive and detailed reports on agent productivity, giving them the ability to accurately assess the performance of that particular agent based on preset parameters and indicators.
This functionality essentially allows management and decision makers to properly evaluate their support teams and agents to figure out specific areas where they need improvement and which facets of their job they excel in. By having this ability, businesses and organizations can effectively improve the efficiency and productivity of their support teams, as well as implement best practices to improve the overall quality of their customer support service.
Abhisi provides simple and transparent pricing for the cloud-based helpdesk solution. The software solution offers three paid plans with a 15-day free trial, and one plan that is completely free to use forever. The 15-day free trial period offered in all three paid plans does not require a credit card or any commitment.
The free Abhisi subscription is good for one agent/user, and it comes with one mailbox, a live pro-active chat, one Facebook page, one Twitter page, 1 GB of storage space, up to 100 conversations per month, message open tracking function, quick reply feature, autoresponder, and up to 30 days worth of historical data.
Abhisi Standard: $9 per user per month (10% discount for annual billing)
- Live pro-active chat
- Up to two mailboxes
- Up to five agents/users
- One knowledgebase
- One Facebook page
- One Twitter page
- Up to five GB of storage space
- Quick replies
- Message open tracking
- Multiple language support
- Workflow automation
- Full 24/7 support
Abhisi Pro: $19 per user per month (10% discount for annual billing)
- Everything from the Standard plan
- Unlimited mailboxes
- Up to 100 agents/users
- Two knowledge bases
- Unlimited storage space
- Up to five Facebook pages
- Up to five Twitter pages
- Abhisi help widget
- Full reports
- API access
- Agent collision detection
- Customer happiness/satisfaction ratings
- Remove Abhisi branding
Abhisi Business: $49 per user per month (10% discount for annual billing)
- Everything from the Professional plan
- Unlimited agents/users
- Up to five knowledge bases
- Up to 10 Facebook pages
- Up to 10 Twitter pages
Interested parties may visit the Abhisi official website for more information about the cloud-based helpdesk software solution and its pricing packages.
Abhisi helpdesk software solution is a robust, feature-rich, and user-friendly platform that provides a highly efficient and fully customizable customer service system for small and medium-sized businesses and their support teams. It works by connecting your agents and your clients through an effective and stable communication process, whether it’s via email, phone, chat, a comprehensive knowledge base, or through various social media platforms.