Knowledge Center is a knowledge management tool aimed at customer service and support applications. It includes decision trees, chatbots, self-service and more.
Unymira Knowledge Center is the leading knowledge base for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.
Today, dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. With the active search function agents can find answers to questions quickly and easily. Knowledge Center brings together all of the knowledge of your call center in one central, easily accessible platform
Unymira Knowledge Center currently scores 64/100 in the Customer Service category. This is based on press buzz (32/100), and other relevant information on Unymira Knowledge Center gathered from around the web.
| The score for this software has stayed the same over the past month. What is this? |
Regional Restrictions: Worldwide
Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in April 2024.
Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...
FREE DOWNLOAD Customer-Service-Software-Buyer-Guide-2018.pdfContact center, customer service and IT service / Help Desk departments.
We offer integrations for major platforms such as Salesforce, Zendesk, SAP, ServiceNow and more.
Yes, including the creation of different user groups and rights.
Yes.
We offer integrations for major platforms such as Salesforce, Zendesk, SAP, ServiceNow and more.
Yes.
