Toky

What is Toky?

Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make.

With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

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Toky Awards

Toky currently scores 83/100 in the Customer Service category. This is based on user satisfaction (74/100), press buzz (44/100), recent user trends (rising), and other relevant information on Toky gathered from around the web.

The score for this software has stayed the same over the past month. What is this?

toky.co

Customer Service Market Radar

Toky Product Overview

International phone numbers
Phone Trees (IVR)
Simultaneous Calls
Welcome and voicemail greetings in several languages
Call History
Call Filters (Set the times and days your business)
Warm and blind call Transfer
Integrations with CRM and Business Apps
Forward to cell phones and landlines
SMS, Voicemail, Speech to text, Fax to email and more

Languages Supported: English, Spanish, Portuguese

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Customer Service Software Buyer Guide 2025

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in July 2025.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...

FREE DOWNLOAD Customer-Service-Software-Buyer-Guide-2018.pdf

Toky Features

2-Factor Authentication
Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Transfer
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Video
SMS
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Net Promoter Score
Report & Compliance
Hardware Integration
Comparative Reporting
Mobile App
Online Surveys
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Escalation Management
Interactive Voice Response
Audio Recording
Self-service Portal
Ticket Management
Call Integration
Knowledge Base
Support Forum

Toky Pricing

Toky Pricing Plans

ENTREPRENEUR

$25.00
1 user(s) / month

Basic cloud phone system features
Unlimited inbound calls. Fair usage policy applies. Toll-free numbers excluded
Access to Standard integrations
SMS messaging
Email Support, responding to inquiries within 24 hours
1 local or toll-free number included. First number included. Valid for numbers in selected countries

BUSINESS

$35.00
1 user(s) / month

All Entrepreneur features
Access to WhatsApp Business. Early access. Additional fees may apply. All submissions will be reviewed for approval by WhatsApp.
Access to Salesforce integration
Unlimited call recordings
Google Data Studio Templates
Email, Chat & Phone Support 24/5
Email & Chat Support 24/7
Access to Toky APIs for custom integrations
Early access to new Toky features