UIB’s UnificationEngine® Conversational AI and IoT platform lets you talk and text any connected device/system on any communications platform in any language using any NLP AI.
UIB created the world's first and leading conversational AI platform with cognitive IoT capabilities — UnificationEngine®. It facilitates frictionless onboarding and seamless communications between humans, IT systems, and machines, such as connected appliances (smart homes), smart cities and smart factories (Industry 4.0).
Using chatbots and AI in both text chats and voice conversations across all messaging platforms and over 30+ other channels, including smart speakers/virtual assistants Amazon Alexa (Echo), Google Home, and others, this cloud-based middleware provides an omnichannel conversational user experience without the need to download apps or install hardware hubs.
Our customers' end users can simply talk to and text with devices, citizen services, and company IT infrastructures — in natural language — on their preferred communication channels.
Our patented SmartContact™ and UnificationEngine technologies are used by global consumer electronics companies and device/appliance manufacturers in the Consumer IoT (CIoT) space, large enterprises in various industries for Industrial IoT (IIoT), and city councils and local municipalities for Government IoT (GIoT).
UIB provides a secure, intelligent, and connected Unified Communications platform both on-premise and as a Service (UCaaS) in the cloud. UIB makes it easy for humans and machines to talk to and understand each other by serving as a universal translator between human language and machine language (APIs).
Awarded the Quality Choice Award
Awarded the Happiest Users Award
UnificationEngine currently scores 82/100 in the Customer Engagement category. This is based on user satisfaction (98/100), press buzz (36/100), recent user trends (falling), and other relevant information on UnificationEngine gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Regional Restrictions: N/A
With a single SmartContact™ in your smartphone’s address book, you can:
Use natural language text and voice messaging with any NLP/AI to
Talk to any cloud-connected software, service, system, chatbot, or device on
Over 30 of the world’s most popular communications channels in
Any language
Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in April 2024.
To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...
FREE DOWNLOAD Customer-Engagement-Software-Buyer-Guide-2018.pdfYes, the service comes with customer training and support.
Yes, the service is scalable with no limit on the number of users.
Over 30 communications channels and platforms, including WhatsApp, LINE, WeChat, Facebook Messenger, Twitter, Skype, Viber, Telegram, SMS, email, Amazon Alexa, Google Home, and many others.
Yes, the service is based on a unified API.
Yes, all messaging apps (e.g., WhatsApp, LINE, WeChat, etc.).
Enterprise and SME customers
Messaging applications
Customer engagement and customer service/support
The sentiment map shows a snapshot of how Crozdesk users have rated UnificationEngine over time. It shows how existing users see UnificationEngine with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
Its a great conversational AI platform for connecting with any system and IOT devices.
It supports over 100 languages and over 1000 connected devices.
Nothing much. Saves time. We need to have a technical background understanding before using UE APIs.
Versatility to be able to integrate with any connected systems and devices. The single API layer facilitates ease of integration while ensuring fast response timeline.
Nothing major. You might need some simple scripting work to establish the underlying API if you have not invested in the Content Management System where all settings are via GUI.
Customer onboarding for Insurtech setup which allow insurance purchase and claims via WhatsApp. This resolves the need to invest on application while assisting in increasing user adoption.
It's easy to use and it's saves time. It can be connected to Ali. The users are rely on it
Nothing much.i find it easy to use. Saves time. It can be connected. Need to understand better.
It is simple to use and it is available on the common chatting platform such as Whatsapp, Facebook Messenger.
Some of the questions cannot be answer by the AI chatbot, but it is ok I still get the correct response after a while.
It’s easy to integrate with multiple channel APIs linked to one engine rather than subscribe to multiple providers
That it should be noticed by a lot more for it’s capabilities, a lot of companies are able to create product modifiers with this
Easy to use for building messaging powered chat applications and virtual assistants but scales well with end to end encryption in place for enterprise as well.
Documentation is a little bit cumbersome and should be improved further to make self service even easier.
Thank you Toby for your review. We appreciate you taking the time to give us your feedback and have shared your comment on our documentation with the team!
