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What is UnificationEngine?

"UIB’s UnificationEngine® Conversational AI and IoT platform lets you talk and text any connected device/system on any communications platform in any language using any NLP AI."

UIB created the world's first and leading conversational AI platform with cognitive IoT capabilities — UnificationEngine®. It facilitates frictionless onboarding and seamless communications between humans, IT systems, and machines, such as connected appliances (smart homes), smart cities and smart factories (Industry 4.0).

Using chatbots and AI in both text chats and voice conversations across all messaging platforms and over 30+ other channels, including smart speakers/virtual assistants Amazon Alexa (Echo), Google Home, and others, this cloud-based middleware provides an omnichannel conversational user experience without the need to download apps or install hardware hubs.

Our customers' end users can simply talk to and text with devices, citizen services, and company IT infrastructures — in natural language — on their preferred communication channels.

Our patented SmartContact™ and UnificationEngine technologies are used by global consumer electronics companies and device/appliance manufacturers in the Consumer IoT (CIoT) space, large enterprises in various industries for Industrial IoT (IIoT), and city councils and local municipalities for Government IoT (GIoT).

UIB provides a secure, intelligent, and connected Unified Communications platform both on-premise and as a Service (UCaaS) in the cloud. UIB makes it easy for humans and machines to talk to and understand each other by serving as a universal translator between human language and machine language (APIs).


Regional Restrictions: N/A

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UnificationEngine Product Overview

  • With a single SmartContact™ in your smartphone’s address book, you can:

  • Use natural language text and voice messaging with any NLP/AI to

  • Talk to any cloud-connected software, service, system, chatbot, or device on

  • Over 30 of the world’s most popular communications channels in

  • Any language

Languages: English, Chinese, Arabic, German, French, Spanish, Malay, Tamil, Hindi, Russian, Bengali, Portuguese
Regional Restrictions: N/A

Customer Engagement Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in December 2019.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...


UnificationEngine Features

  • A/B Testing
  • Analytics
  • API
  • Batch Permissions & Access
  • Big Data
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Site
  • Multi-User
  • Notifications
  • Scheduling
  • SEO
  • Supplier Management
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Data Conversion
  • Net Promoter Score
Compare Pricing

UnificationEngine Pricing Plans


12 months
  • 100,000 sent WhatsApp messages

Plans starting from: $125.00/month Credit card required: N/A

UnificationEngine FAQs

Does UnificationEngine offer guides, tutorials and or customer support?

Yes, the service comes with customer training and support.

Does UnificationEngine offer multi-user capability (e.g. teams)?

Yes, the service is scalable with no limit on the number of users.

What platforms does UnificationEngine support?

Over 30 communications channels and platforms, including WhatsApp, LINE, WeChat, Facebook Messenger, Twitter, Skype, Viber, Telegram, SMS, email, Amazon Alexa, Google Home, and many others.

Does UnificationEngine offer an API?

Yes, the service is based on a unified API.

Does UnificationEngine integrate with any other apps?

Yes, all messaging apps (e.g., WhatsApp, LINE, WeChat, etc.).

Who are the main user groups of UnificationEngine?

Enterprise and SME customers

What are some applications UnificationEngine is commonly used in tandem with?

Messaging applications

What is UnificationEngine generally used for?

Customer engagement and customer service/support

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UnificationEngine User Reviews

Average User Rating:
5.0/5 based on 5 user ratings.
Your Rating:
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The Holy Grail of APIs

What do you like about UnificationEngine?

It’s easy to integrate with multiple channel APIs linked to one engine rather than subscribe to multiple providers

What do you dislike about UnificationEngine?

That it should be noticed by a lot more for it’s capabilities, a lot of companies are able to create product modifiers with this

Ease of use
Value for money
Customer service
User profile picture

Easy to use, secure to scale

What do you like about UnificationEngine?

Easy to use for building messaging powered chat applications and virtual assistants but scales well with end to end encryption in place for enterprise as well.

What do you dislike about UnificationEngine?

Documentation is a little bit cumbersome and should be improved further to make self service even easier.

Ease of use
Value for money
Customer service

Nov 19, 2019

Reply from Ken at UIB:

Thank you Toby for your review. We appreciate you taking the time to give us your feedback and have shared your comment on our documentation with the team!

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