Aspect Via

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What is Aspect Via?

"Aspect Via Customer Engagement Center is a cloud-based contact center software solution."

The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.

The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.


Aspect Via scored 84/100 in the Customer Engagement category. This is based on user satisfaction (81/100), press buzz (47/100), recent user trends (rising), and other relevant information on Aspect Via gathered from around the web.

The score for this software has improved over the past month. What is this?


Aspect Via Awards

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Customer Engagement Market Radar

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Aspect Via Product Overview

  • Live chat

  • Churn management

  • Analytics

  • Customer experience management

  • Self service portal

  • Real time reporting

  • IVR / voice recognition

  • CRM integration

  • Request assignment

  • Workflow management


Languages: English, German, Spanish, Portuguese, Chinese, Japanese

Customer Engagement Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in August 2021.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...

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Aspect Via Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Sentiment Analysis
  • Net Promoter Score
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Audio Recording
  • Automatic Transcription

Aspect Via FAQs

Does Aspect Via offer multi-user capability (e.g. teams)?

No.

What platforms does Aspect Via support?

Aspect Via is a cloud-based software.

Who are the main user groups of Aspect Via?

Main users of Aspect Via are organizations with 100 or more concurrent and named users.

Does Aspect Via offer an API?

Yes, Aspect Via offers API.

Does Aspect Via offer guides, tutorials and or customer support?

Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.

Does Aspect Via integrate with any other apps?

Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.

What is Aspect Via generally used for?

This service is generally used for Customer Engagement Management.

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