"Aspect Via Customer Engagement Center is a cloud-based contact center software solution."
The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.
The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.
Customer experience management
Self service portal
Real time reporting
IVR / voice recognition
Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in October 2018.
To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...FREE DOWNLOAD THE-ULTIMATE-Customer-Engagement-Software-Buyer-Guide-2018.pdf
Aspect Via is a cloud-based software.
Main users of Aspect Via are organizations with 100 or more concurrent and named users.
Yes, Aspect Via offers API.
Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.
Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.
This service is generally used for Customer Engagement Management.