Compare Aspect Via

About Aspect Via

The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.

The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.

Features

• API
• Calendar Management
• Chat
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Forecasting
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Call Tracking
• Click-to-Dial
• Net Promoter Score

Summary

• Live chat

• Churn management

• Analytics

• Customer experience management

• Self service portal

• Real time reporting

• IVR / voice recognition

• CRM integration

• Request assignment

• Workflow management

FAQs

Does this service offer multi-user capability (e.g. teams)?

• No.

What platforms does this service support?

• Aspect Via is a cloud-based software.

Who are the main user groups of this service?

• Main users of Aspect Via are organizations with 100 or more concurrent and named users.

Does this service offer an API?

• Yes, Aspect Via offers API.

Does this service offer guides, tutorials and or customer support?

• Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.

Does this service integrate with any other apps?

• Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.

What is this service generally used for?

• This service is generally used for Customer Engagement Management.

Vendor Information

Other

• SMEs
• Enterprises

• Web App

• iOS
• Android