Aspect Via Customer Engagement Center is a cloud-based contact center software solution.
The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.
The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.
Customer experience management
Self service portal
Real time reporting
IVR / voice recognition
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Aspect Via is a cloud-based software.
Main users of Aspect Via are organizations with 100 or more concurrent and named users.
Yes, Aspect Via offers API.
Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.
Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.
This service is generally used for Customer Engagement Management.