Social+

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What is Social+?

From chaos to customer success, Social+ helps you understand which customers need your attention and why.

Social+ (formerly Amity) provides the world’s most powerful Customer Success software. Social+, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. Since 2012, Social+ has been on a mission to make customer success the focus of every business everywhere. Social+'s customers increase adoption, renewals and revenue growth by earning the trust and confidence of their customers every day.



Social+ Awards


Social+ currently scores 85/100 in the Customer Engagement category. This is based on user satisfaction (90/100), press buzz (39/100), and other relevant information on Social+ gathered from around the web.

The score for this software has stayed the same over the past month. What is this?
www.social.plus

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  • Social+

Customer Engagement Market Radar

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Social+ Product Overview

  • Reduce churn

  • Drive upsells

  • Improve conversions


Languages Supported: English

Customer Engagement Software Buyer Guide 2025

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in July 2025.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...

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Social+ Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Custom Data Forms
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Social Media Monitoring
  • Sentiment Analysis
  • Customer Advocacy
  • Omnichannel Referrals
  • Customer Rewards
  • Net Promoter Score
  • Landing Pages
  • Mobile App
  • Multi-Source Feedback
  • Online Surveys
  • Review Moderation
  • Escalation Management
  • Sales Automation
  • Customer Service
  • Campaign Management
  • Dashboards
  • Self-service Portal
  • Pipeline Management
  • Ticket Management
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Social+ FAQs

Does Social+ offer multi-user capability (e.g. teams)?

Yes

Does Social+ offer guides, tutorials and or customer support?

Yes

What are some applications Social+ is commonly used in tandem with?

Amity can be integrated with any pre-sale CRM system, as well as email, feedback systems, billing, and support.

What is Social+ generally used for?

Customer Success Management

Who are the main user groups of Social+?

Customer Success teams in SaaS businesses.

Does Social+ integrate with any other apps?

Analytics, Accounting and Billing, CRM, Documents, Email, Marketing, Support, Survey, and more.

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Social+ Alternatives

Social+ Alternatives & Competitors

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Sparq
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