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What is Amity?

"From chaos to customer success, Amity's Customer Success Software helps you understand which customers need your attention and why."

Amity provides the world’s most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. Since 2012, Amity has been on a mission to make customer success the focus of every business everywhere. Amity’s customers increase adoption, renewals and revenue growth by earning the trust and confidence of their customers every day.

Amity scored 86/100 in the Customer Engagement category. This is based on user satisfaction (89/100), press buzz (37/100), recent user trends (falling), and other relevant information on Amity gathered from around the web.

The score for this software has improved over the past month. What is this?

Amity Awards

Amity Customer Engagement Software Award 2020 Amity Quality Choice Badge 2020
  • Amity

Customer Engagement Market Radar

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Amity Product Overview

  • Reduce churn

  • Drive upsells

  • Improve conversions

Languages: English

Customer Engagement Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in June 2020.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...


Amity Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Sales Automation

Amity FAQs

Does Amity offer multi-user capability (e.g. teams)?


Does Amity offer guides, tutorials and or customer support?


What are some applications Amity is commonly used in tandem with?

Amity can be integrated with any pre-sale CRM system, as well as email, feedback systems, billing, and support.

What is Amity generally used for?

Customer Success Management

Who are the main user groups of Amity?

Customer Success teams in SaaS businesses.

Does Amity integrate with any other apps?

Analytics, Accounting and Billing, CRM, Documents, Email, Marketing, Support, Survey, and more.

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