What is SugarCRM?

"SugarCRM is web-based, open-source customer relationship management (CRM) system that is available in both open-source and commercial open-source applications."

SugarCRM is convenient tool for sales automation, marketing automation, account management and other customer relationship management (CRM) needs.
Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
A strong contender in the CRM market, the software is a viable option for organizations that require flexibility, ease of use, affordability, and choice in cloud providers.

SugarCRM scored 83/100 in the CRM category. This is based on user satisfaction (72/100), press buzz (53/100), and other relevant information on SugarCRM gathered from around the web.

The score for this service has declined over the past month. What is this?

  • SugarCRM
  • SugarCRM
  • SugarCRM
  • SugarCRM
  • SugarCRM

SugarCRM Product Overview

  • Email Integration

  • Marketing Automation

  • Sales Force Automation

  • Customer Support

  • Social CRM

  • Reporting

Languages: English
Software Buyer Guide 2018

CRM Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select CRM software for business. Published in January 2019.

This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication ch...


SugarCRM Features

  • 2-Factor Authentication
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial

SugarCRM Pricing Plans

Other pricing information:

Professional: $40 user/month.
Enterprise: $65 user/month.
Ultimate: $150 user/month.
All pricing plans allow free trial.

Credit card required: N/A


Who are the main user groups of SugarCRM?

Main users of SugarCRM are small- and medium-sized businesses in any particular industry.

What is SugarCRM generally used for?

It is generally used for customer relationship management.

What platforms does SugarCRM support?

SugarCRM is a web-based application, with native mobile app for Android and iPhone.

What are some applications SugarCRM is commonly used in tandem with?

It is used in tandem with: LiveChat; ActiveCampaign; Synchroteam; eXo Platform; Vision Helpdesk; Freshdesk.

Does SugarCRM integrate with any other apps?

SugarCRM integrates with any third party systems people use, and can accommodate the new modules.

Does SugarCRM offer an API?

It offers an API

Does SugarCRM offer guides, tutorials and or customer support?

They offer documentation, training & help, and customer center.

SugarCRM User Reviews

Average User Rating:
3.59/5 based on 31 user ratings.
Your Rating:
User profile picture

Excellent program for small and medium enterprises

// CRM Manager at 777 Bets

What do you like about SugarCRM?

With this program you can manage all your contacts. Makes work faster. An amazing simple system for tracking and recording e-mails or phone calls. I can say that this is a very productive and understandable platform. We can improve our work with preconfigured and customizable analytics. Ideally suited for having the most open and understandable list of contacts, which makes it possible to find the right contact.

What do you dislike about SugarCRM?

The postal manager is not so friendly, for example, when I receive a response in my letter, he does not automatically join the leadership or opportunity. Sometimes the synchronization and integration settings are lost. I would like to see stronger reporting capabilities built into free software.

What have you been using it for and what problems did SugarCRM solve?

Strongly recommended. Easy to use. There is everything. Easy to install and use. Competitive price compared to others in the market. The best in support. I would like to say that this is really a very good and interactive solution for increasing your entire sales system. I would like to say that this is a stabilized solution and allows you to largely achieve the company's goals

Ease of use
Value for money
Customer service
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