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What is SugarCRM?

"SugarCRM is web-based, open-source customer relationship management (CRM) system that is available in both open-source and commercial open-source applications."

SugarCRM is convenient tool for sales automation, marketing automation, account management and other customer relationship management (CRM) needs.
Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
A strong contender in the CRM market, the software is a viable option for organizations that require flexibility, ease of use, affordability, and choice in cloud providers.


SugarCRM scored 78/100 in the CRM category. This is based on user satisfaction (76/100), press buzz (59/100), recent user trends (rising) and other relevant information on SugarCRM gathered from around the web.

The score for this service has improved over the past month. What is this?

  • SugarCRM
  • SugarCRM
  • SugarCRM
  • SugarCRM
  • SugarCRM

SugarCRM Product Overview

  • Email Integration

  • Marketing Automation

  • Sales Force Automation

  • Customer Support

  • Social CRM

  • Reporting


Languages: English

SugarCRM Features

  • 2-Factor Authentication
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial

SugarCRM Pricing Plans


Other pricing information:

Professional: $40 user/month.
Enterprise: $65 user/month.
Ultimate: $150 user/month.
All pricing plans allow free trial.

Credit card required: N/A

SugarCRM FAQs

Who are the main user groups of SugarCRM?

Main users of SugarCRM are small- and medium-sized businesses in any particular industry.

What is SugarCRM generally used for?

It is generally used for customer relationship management.

What platforms does SugarCRM support? (e.g. native mobile apps)

SugarCRM is a web-based application, with native mobile app for Android and iPhone.

What are some applications SugarCRM is commonly used in tandem with?

It is used in tandem with: LiveChat; ActiveCampaign; Synchroteam; eXo Platform; Vision Helpdesk; Freshdesk.

Does SugarCRM integrate with any other apps?

SugarCRM integrates with any third party systems people use, and can accommodate the new modules.

Does SugarCRM offer an API?

It offers an API

Does SugarCRM offer guides, tutorials and or customer support?

They offer documentation, training & help, and customer center.

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