Crozscore
89%
what is this?
User Happiness: 87%
Press Buzz: 56%
User Trend:
interest rising
Crozscore
85%
what is this?
User Happiness: 78%
Press Buzz: 67%
User Trend:
interest rising
view 4 more
view 4 more
About SugarCRM
SugarCRM is convenient tool for sales automation, marketing automation, account management and other customer relationship management (CRM) needs.
Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
A strong contender in the CRM market, the software is a viable option for organizations that require flexibility, ease of use, affordability, and choice in cloud providers.
About SAP CRM
Customer relations in one integrated suite. All customer interactions, from calls, emails, social media, and live chat can be tracked, managed, and evaluated. Tasks and dates can be prioritized, follow-ups can be scheduled, and team selling supported, using the CRM.
SAP CRM is a customer relationship and engagement platform built to enhance users' engagement capabilities and enable them to provide smooth and personalized customer experiences at every opportunity and across multiple channels.
The software improves the sales and marketing, boosts customer engagement, drives sales, and streamlines order-to-cash processes, among others.
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Pipeline Management
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Pipeline Management
Summary
Email Integration
Marketing Automation
Sales Force Automation
Customer Support
Social CRM
Reporting
Summary
Pricing
FAQs
Who are the main user groups of this service?
Main users of SugarCRM are small- and medium-sized businesses in any particular industry.
What is this service generally used for?
It is generally used for customer relationship management.
What platforms does this service support?
SugarCRM is a web-based application, with native mobile app for Android and iPhone.
What are some applications this service is commonly used in tandem with?
It is used in tandem with: LiveChat; ActiveCampaign; Synchroteam; eXo Platform; Vision Helpdesk; Freshdesk.
Does this service integrate with any other apps?
SugarCRM integrates with any third party systems people use, and can accommodate the new modules.
Does this service offer an API?
It offers an API
Does this service offer guides, tutorials and or customer support?
They offer documentation, training & help, and customer center.
FAQs
Does this service offer an API?
Yes, SAP offers a set of public APIs.
Does this service offer guides, tutorials and or customer support?
SAP CRM offers Email Support, Phone Support, Live Chat, Training, Tickets, Videos, Help Documentation, and Tutorials.
What are some applications this service is commonly used in tandem with?
It is mainly used in tandem with marketing automation software, and purchasing and procurement solution.
Does this service offer multi-user capability (e.g. teams)?
No.
What is this service generally used for?
SAP CRM provides marketing solutions for big data analytics, segmentation, multichannel campaigns, loyalty, and resource management.
What platforms does this service support?
SAP CRM supports web-based applications, Windows, and Mac.
Who are the main user groups of this service?
The main user groups of SAP CRM are enterprises of all sizes.
Does this service integrate with any other apps?
Yes, it integrates with:
Mule ESB, Anypoint Platform, Marketo, eBuyer Assist Procurement, SAP ERP, Sofon Guided Selling, and more.
Vendor Information
Vendor Information
Other
Regional Restrictions:
No restrictions.
Other
Who uses SAP CRM
Desktop Platforms:
Web App
Windows
Macintosh
Languages:
English, German, Chinese, Hindi, Japanese, Spanish, French, Russian, Italian, Dutch, Portuguese
Regional Restrictions:
No restrictions.