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What is Really Simple Systems?

"Designed specifically for small and medium sized business, Really Simple Systems is an easy to use online CRM for sales, support and marketing. "

Really Simple Systems CRM is an easy to use cloud-based CRM system. Designed for small to medium sized business, the CRM includes everything a small business needs to keep on top of their sales and marketing. With integrated email marketing you can send out automated bulk emails and track the responses straight into your CRM.

Easy to set up and use, the CRM makes sure you get the most from your time and investment. The CRM is designed to grow with your business and offers 3 pricing plans: Free, Starter, Professional and Enterprise. So you can start for free and upgrade as your business grows.


Really Simple Systems scored 80/100 in the CRM category. This is based on user satisfaction (93/100), press buzz (36/100), recent user trends (falling), and other relevant information on Really Simple Systems gathered from around the web.

The score for this service has declined over the past month. What is this?

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Really Simple Systems Product Overview

  • Easy to use CRM system designed for small and medium sized business doing B2B sales and contact management.


Languages: English

Really Simple Systems Features

  • 2-Factor Authentication
  • A/B Testing
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Brand Management
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • SAP Integration

Really Simple Systems Pricing Plans

Starter

$15.00
1 user(s) / month

Included in plan:

  • Optional Marketing module
  • API
  • 1000 Company Accounts
  • Contact Management
  • Free Email, Online Chat & Phone Support
  • Unlimited Users
  • Sales Automation
  • Custom Settings
  • Unlimited Contacts
  • Two-way MailSync
  • Custom Reports
  • 1 GB Document Storage

Professional

$33.00
1 user(s) / month

Included in plan:

  • 5000 Company Accounts
  • Unlimited Contacts
  • 5 GB Document Storage
  • Two-way MailSync
  • Sales Automation
  • Contact Management
  • Custom Settings
  • Unlimited Users
  • 5 GB Document Storage
  • Custom Reports
  • API
  • User Permission Levels
  • User Permission Levels
  • Two-Way MailSync
  • Free Email, Online Chat & Phone Support
  • Optional Marketing module
  • Custom Settings
  • Optional Service Desk module

Enterprise

$50.00
1 user(s) / month

Included in plan:

  • Unlimited Company Accounts
  • Unlimited Contacts
  • Unlimited Users
  • Unlimited Data Storage
  • Sales Automation
  • Contact Management
  • Custom Settings
  • Custom Reports
  • Two-Way Mailsync
  • API
  • User Level Permissions
  • Advanced Custom Settings
  • Advanced Reporting
  • Free Email, Online Chat & Phone Support
  • Optional Marketing module
  • Optional Service Desk module

Free

Free

Included in plan:

  • 2 Users
  • 100 Company Accounts
  • 100 MB Document Storage
  • Unlimited Contacts
  • Sales Automation
  • Contact Management
  • Custom Settings
  • Custom Reports
  • API
  • Free Email & Online Chat Support

Other pricing information:

Start for Free with 2 users and 100 accounts. As your company grows you can add more Users, Accounts and Advanced Features as you need to on our Starter, Professional and Enterprise plans. Add on the optional Marketing Module to send automated email marketing campaigns to your contacts.

Plans starting from: $15.00/month Credit card required: N/A
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Really Simple Systems Review - Improve Your Sales, Support and Marketing with Really Simple Systems CRM

Published by the CRM Software Review Team

A review of really simple systems customer relationship management (CRM) software solution

Really Simple Systems CRM is a cloud-based full suite software designed for small- and mid-sized enterprises (SMEs). It is an online CRM platform tailored for sales, marketing management and customer support, scalable to hundreds of users.

As a cloud-based CRM solution, Really Simple Systems is available in both free and paid versions. The free solution offers only the Salesforce Automation (SFA) tool, while the paid versions come with additional features and services to facilitate marketing and customer service processes.

By using this software solution, users can access important business data from anywhere at any time, as long as there is aninternet connection available. The CRM solution allows you and your team to easily and effectively manage specific aspects of your business such as managing prospects, marketing campaigns, contacts, customers, assigned tasks and sales opportunities in one platform.

Really Simple Systems CRM – How it works

Really Simple Systems CRM is a modular software solution, composed of a number of integrated modules for document management, marketing, sales, opportunity, task and activity. With the marketing module, you can organize and manage campaigns very easily, send bulk emails quickly, capture and segment leads more efficiently and track opportunities more consistently.

Since Really Simple Systems CRM is a cloud-based software solution, it’s important to consider the service uptime. Fortunately, this particular cloud-based solution boasts 99.9% uptime, utilizing advanced data security protection like data encryption and real-time replication between two separate of data centers.

The CRM solution comes with a wide range of fully functional features, including:

  • Account and contact management
  • Accounting integration support
  • Integrated marketing module
  • Opportunity—sales and pipeline—management
  • API access
  • Customer service and support module
  • Integrated email marketing
  • Listing and forecast reporting
  • Scalable pricing structure

Really Simple Systems review

The benefits of choosing Really Simple Systems CRM solution

Really Simple Systems CRM is specifically tailored to provide users with all the necessary tools and services to allow them to manage sales and marketing in a more practical and efficient way. With this CRM solution, you and your team will be able to effectively provide adequate support for your customers, track down prospects, manage your contacts, complete tasks efficiently, find sales opportunities and land successful marketing campaigns in one user-friendly platform.

Here are some of the core benefits you can gain from using Really Simple Systems CRM:

  • The online CRM solution is easy to use with a very short learning curve. It comes with free support and built-in email marketing solution.
  • The integrated email marketing module allows users to create their own email marketing campaigns and newsletters and send them directly via the CRM solution, effectively taking away the need for a separate email service provider.
  • Really Simple Systems is a user-friendly solution designed specifically for users of any skill or experience level. It doesn’t require extensive training or special knowledge. Teams and team members can be trained to use the system in mere minutes.
  • Really Simple Systems also provides free support to clients, which is especially useful during the implementation process. What you want, as a business, is to have your people use the CRM solution properly and effectively.
  • The online CRM solution is priced in such a way that it’s easy for clients to add new features and services as their company grows. Really Simple Systems offers a free plan, which is ideal for small startups and users that are still testing the features and capabilities of the product.

Really Simple Systems – Pricing plans

Really Simple Systems CRM offers four subscription packages, which includes the free plan. They also offer a free 14-day trial for customers who wish to test the product further before committing to a paid subscription.

Free – $0 forever

  • Up to two users
  • 100 company accounts
  • Unlimited contacts
  • 100MB Document Storage
  • Email and online chat support
  • Sales automation
  • Contact management
  • Custom reports
  • Custom settings
  • API integration

Starter – $15/user/month (billed monthly) or $14/user/month (billed annually)

  • All Free Plan features
  • Up to 10 users
  • 500 company accounts
  • 1GB Document Storage
  • Email, Chat and Phone Support
  • Two-way MailSync™
  • Optional marketing modules (contact vendor for price)

Professional – $33/user/month (billed monthly) or $30/user/month (billed annually)

  • All Starter Plan features
  • Unlimited users
  • 5,000 company accounts
  • 5GB Document Storage
  • Optional marketing modules (contact vendor for price)
  • Optional Service Desk Module (contact vendor for price)

Enterprise – $50/user/month (billed monthly) or $46/user/month (billed annually)

  • All Professional Plan features
  • Unlimited company accounts
  • Unlimited Document Storage
  • User permission levels
  • Advanced reporting
  • Advanced custom settings
  • Optional marketing modules (free with 5+ users)
  • Optional Service Desk Module (free with 5+ users)
  • Both marketing and service desk modules are free with 10+ users

Conclusion

Really Simple Systems is a great cloud-based CRM software solution. Its features and pricing are ideal for SMEs and B2B organizations. The solution covers a wide range of business and marketing processes, as well as service and support. It’s advisable to try the product using the Free Plan, since it’s easy to upgrade to a paid subscription if you find the service extra effective for your business.

Really Simple Systems FAQs

Does Really Simple Systems offer guides, tutorials and or customer support?

Yes. Really Simple Systems CRM makes it easy to get set up and get going. Resources include pull-our Help Drawers in all page sof the CRM linking to our Customer Support Hub whcih provides step by step guides on all the features of the CRM and tutorial videos. We run regular live and on-demand webinars, online chat plus free support for all customers.

Does Really Simple Systems integrate with any other apps?

Xero, KashFlow and Sage One accounting software;
Zapier

Does Really Simple Systems offer multi-user capability? (e.g. teams)

Yes. You can add multiple users, create user groups for your teams and set user permission levels to increase data security.

Does Really Simple Systems offer an API?

Yes, Really Simple Systems offers a RESTful API.

What is Really Simple Systems generally used for?

Really Simple Systems CRM is an easy to user CRM system designed for business to business sales. The CRM is an easy to set up online sales, marketing and support system.

Who are the main user groups of Really Simple Systems?

Really Simple Systems CRM has been designed for small and medium sized business or departments of large enterprises doing business to business sales. The CRM is hosted making it suitable for businesses with multiple locations or that have staff that are working remotely.

What are some applications Really Simple Systems is commonly used in tandem with?

Xero, SageOne, Kashflow, Google calendar and Outlook calendar

What platforms does Really Simple Systems support? (e.g. native mobile apps)

Really Simple Systems is a browser based CRM and runs on any platforms such as PC, Mac, Android and iOS

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Really Simple Systems User Reviews

Average User Rating:
4.64 /5 based on 14 user ratings.
Your Rating:
User profile picture

New User Delight

(5/5) (CEO at A military charity)

What do you like about Really Simple Systems?

I have been looking for an easy to use CRM for ages, and when I came across Really Simple Systems I thought "it can't be as easy as that" - but it is! The menus are obvious, the report facility is straightforward to use and comprehensive, and the support excellent. And it is great value for money. Still waiting for the catch, but so far it is far exceeding my expectations.

What do you dislike about Really Simple Systems?

Apparently I have to enter at least 80 characters in this part of the review, but I cannot think of anything worth saying as there is nothing I dislike.

What have you been using it for and what problems did Really Simple Systems solve?

We just wanted a simple database to maintain our contacts on, to share information between us all, and to keep track of tasks.


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Very good - would recommend!

(4/5) (Digital Marketing at KSA Sales Solutions Limited)

What do you like about Really Simple Systems?

It is a very simple CRM, the best I have used. I would recommend Really Simple Systems over other CRM's I have used including some of the market leaders.

What do you dislike about Really Simple Systems?

It could have more integrations with popular tools such as mailchimp and could build connections with lead generation companies.

What have you been using it for and what problems did Really Simple Systems solve?

CRM system - the customer service is excellent


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Reply from Helen at Really Simple Systems:

Hi Jack, thanks for your feedback. FYI we are about to go to beta with a new integration with Zapier.com which will let you intergrate with numerous thrid party sites. If you would like to get involved in the beta test do drop me a line. Regards, Helen Armour, Marketing Manager.

Posted on Nov 14 2017 at 11:10AM GMT.
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A very capable CRM - capable enough to convert even me to a paying customer!

(5/5) (Director at TALKING NEWSPAPER SERVICES LTD)

What do you like about Really Simple Systems?

The freemium model is enough to get anyone new to CRM started quickly. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing. And, for me, RSS does all that perfectly. So well in fact, that I upgraded to get Two Way Mailsync and allows me over 100 customer accounts, which is worth it.

I went to their first user conference in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers. I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place.

It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good. Finally, they run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.

What do you dislike about Really Simple Systems?

If I absolutely have to find a gripe with it, it would be that there are some layout quirks with changing fields in the main company details, and if you change a field from one type to another, it doesn't always go to plan. But that is really one tiny minor detail.

What have you been using it for and what problems did Really Simple Systems solve?

As a micro business owner, I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter. I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent. I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs. Finally I hit upon RSS CRM and we were the perfect match.


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Great tool

(5/5) (Business Development Manager at ABDA Creative Design & Build)

What do you like about Really Simple Systems?

It is easy to use and provides essential information. Being able to acccess from anywhere is also invaluable

What do you dislike about Really Simple Systems?

Having to click things twice on iPad, which shows a description first then let’s you access

What have you been using it for and what problems did Really Simple Systems solve?

Monitoring sales performance and allowed us to allocate workforce’s into appropriate sectors


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Reply from Helen at Really Simple Systems:

Hi Stephen, thanks for your feedback. I will pass on your comments to our Development Team to take a look at the set up on iPads. Regads, Helen Armour, Marketing Manager

Posted on Nov 14 2017 at 11:03AM GMT.
User profile picture

Basic CRM

(3/5) (MD at Objectives Reached)

What do you like about Really Simple Systems?

It is not too complicated but it is not a polished suite either. The marketing add-on attached us as it is connected and hopefully we will get it working and white labeled.

What do you dislike about Really Simple Systems?

Poor instructions. White Labeling so emails go from our domain is not easy. The Marketing packet does not flow, you have to use Campaign, email, Stage etc. Why is it all bits? We are only 50% likely to give it 1 more try before testing other systems.

What have you been using it for and what problems did Really Simple Systems solve?

When I took over BACH everyone had lists. Database and Excel and none were up to date or correct. Using a CRM we have fixed that. The emailing has not been fixed and we export the data so are again creating lists!!


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Reply from Helen at Really Simple Systems:

Hi Ian, I'm sorry to hear you have found our Marketing module difficult to use. It is an area of our product that is due for development next year when we will be looking to simplify it. We pride ourselves on our customer support and detailed product information so I am concerned if you have not found it easy to change your email DNS settings. There's a Support Hub page here https://support.reallysimplesystems.com/dns-settings-email-marketing/ or do contact our Support Team if you need further help on support@reallysimplesystems.com. Regards, Helen Armour, Marketing Manager

Posted on Nov 14 2017 at 10:33AM GMT.
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Customer Review

(5/5) (Head of National Corporate and Commercial Sales at John O'Conner (Grounds Maintenance) Ltd)

What do you like about Really Simple Systems?

The company name does what is says on the tin, it really is a simple system! Easy to navigate around, edit, create reports and manage our sales funnel. I would strongly recommend this CRM package to any business, we were up and running as a sales team in no time at all.

What do you dislike about Really Simple Systems?

There is nothing that we dislike about it. When we have needed to make minor changes to suit our business RSS have given us great IT support and made the changes immediately.

What have you been using it for and what problems did Really Simple Systems solve?

Managing our companies sales funnel.


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Very handy

(5/5) (Director at Aspire Leadership)

What do you like about Really Simple Systems?

I love that it's so easy to track what is going on with the different leads we have assigned to different trainers.

What do you dislike about Really Simple Systems?

The interface with cashflow could be better - having the ability to edit the description would be good.

What have you been using it for and what problems did Really Simple Systems solve?

Tracking our leads.


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A very valuable sales pipeline

(4/5) (Membership Communications Co-ordinator at Norfolk Chamber of Commerce)

What do you like about Really Simple Systems?

It's simple to use and automatically creates a valuable sales pipeline for our Membership Sales Team to use.

What do you dislike about Really Simple Systems?

Unfortunately, with the way our organisation works, we have to run it as a separate tool to our CRM system due to the need to create invoices for our members etc...

What have you been using it for and what problems did Really Simple Systems solve?

We have been using it to create and maintain a sales pipeline as it filled a very sizeable gap within our in-house CRM system.


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Does what it says on the tin; and excellent customer support

(5/5) (Founder at Coursecheck)

What do you like about Really Simple Systems?

What makes RSS special is the way the customer support is so personal and the fact that they always go the extra mile in terms of making quite sure that your query has been resolved. In terms of functionality RSS provides everything we need at an affordable price. We don't use all of its capabilities but it's nice to know we can extend our usage as our requirements change without having to switch systems.

What do you dislike about Really Simple Systems?

Not much! We're still using the old interface, which is not always as intuitive as it might be. But we're going to be shortly upgrading to the latest version of the product so I'm hopeful that it will be easier to get to grips with. That said, this is only a minor gripe and as with so many software systems, once you know what you're doing, it all works fine.

What have you been using it for and what problems did Really Simple Systems solve?

The catalyst for getting started with RSS was when we went from having one sales person to having two. It was immediately essential for each person to have visibility over everything, whilst still being able to manage their own activities. RSS met that reqyuirememt and also made us more efficient in terms of managing our sales activities.


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Rove Ltd

(4/5) (Business Development & Marketing at Rove Consultancy)

What do you like about Really Simple Systems?

It is a comprehensive system. I like the updated sales part. It is now easier to navigate and better on the eye.

Support is excellent and nothing is too much trouble. They are also in the main very quick to respond.

What do you dislike about Really Simple Systems?

The lack of training video's. The video's cover the bare basics and they need to go into more depth. If topics are not covered by video then the scripts are often to difficult to follow or again don't go into enough depth. Support takes on some of the work better video's could do.
The marketing part is in development and it is very much needed to be updated.

What have you been using it for and what problems did Really Simple Systems solve?

Full CRM functionality - sales and marketing although not every feature is in our current package. It serves it's purpose for what a CRM system should do for our processes.


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Reply from Helen at Really Simple Systems:

Hi Julie, thanks for your review. We do have a series of training videos here https://www.reallysimplesystems.com/crm-training-videos/ and we are adding to these all the time. The videos are also included in the subject pages of our Customer Support Hub https://support.reallysimplesystems.com/. If there are any specific subjects you'd like covered do get in touch and I'll prioritise accordingly. Regards, Helen Armour, Marketing Manager.

Posted on Aug 07 2017 at 09:49AM BST.
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