ReadyMode is a cloud-based call center automation software with predictive dialing, CRM, lead distribution, and a live floor map.
ReadyMode is the only enterprise dialer! We offer a cloud-based, all-in-one predictive dialer that intelligently connects call center agents with more leads in less time. ReadyMode has raised the bar with the fastest dialing speeds on the market, advanced inbound queue strategies, and a powerful CRM. ReadyMode offers personalized training sessions and a full in-house support team. Make more connections, and maximize agent productivity - all at an affordable cost.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
ReadyMode currently scores 82/100 in the Contact Center Management category. This is based on user satisfaction (82/100), press buzz (39/100), recent user trends (falling), and other relevant information on ReadyMode gathered from around the web.
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Optimize your call center with the best sales technology possible.
Ideal for contact centers, telemarketers and appointment setters to improve outbound sales.
Increase telemarketing sales with predictive dialing by up to 300% over one-to-one dialing.
Benefit from live, in-house technical support at no extra cost.
Consolidate analytics, omnichannel routing, and workforce optimization to unify your customer experience.
ReadyMode is an all-in-one CRM and VoIP platform, fully browser-based with no downloads required.
ReadyMode's built-in CRM seamlessly integrates with your dialing activity to better manage your leads and customers.
ReadyMode is the only major dialer provider with a live, interactive map of your sales floor.
Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in April 2024.
Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...
FREE DOWNLOAD Contact-Center-Management-Software-Buyer-Guide-2018.pdfReadyMode's API capabilities allow for custom integrations and product features for any need.
Yes, both administrative and user accounts for multiple agents are available.
Yes, complimentary training is provided during the onboarding process and all clients retain access to live, in-house technical support at no extra cost.
Adobe Sign, Amazon Web Services, Authorize.Net, ClickSend, Contact Center Compliance, Dropbox, Google Calendar, Google Maps, Gmail, Limelight Networks, Moneris Solutions, Stripe, Trulia, TrustedTPV and VoiceLog.
Inbound/outbound dialing, appointment setting, customer management, appointment setting.
Contact centers, telemarketers, appointment setters.
There are a lot of nice features such as multiple line dialing, unlimited users, advanced capabilities
The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times. There are several menus with links and drop downs that are not clearly marked, the interface is very clunky and cluttered. I thought I had the dialer setup correctly multiple times only to realize when my cold caller logged in, that the auto-dialer was not working. I assigned her the leads, changed the auto-dialing speed, etc., but it never worked. I was never actually able to get the dialer to work with my leads.
I emailed XenCall multiple times for multiple issues and it took them days to respond back, and I'm not talking about emailing them on the weekends. I emailed them May 1st after working hours and they did not respond until May 3rd. One of their customer success team members called me to discuss my feedback and said that what I ordered is a self-service platform, yet there are mixed messages. Alexis told me that I should've received certain videos related to my setup from "Sal," which never happened. I only used the service for 2 weeks and wanted my money back for the unused two weeks of service and they refused, even after talking to their Vice President. Unfortunately I will never recommend XenCall again to anyone. I'd recommend MojoDialer for their easy-to-use product as well as outstanding customer service. My cold caller has had great success on Mojo even in just two days. Unfortunately neither of us could figure out XenCall even after several support emails. There were multiple times I called billing, customer support, and emailed Jason Pereira for general inquiries and no one was there to answer during business hours. Would not recommend.
