Call Center Quality Assurance and Monitoring for Inbound and Outbound – Calls, Chats and Emails
Combining extensive capabilities in technology with deep domain expertise, Etech has been a leading provider in business process outsourcing solutions since 2003. We deliver seamless solutions that bring tangible business value to leading organizations around the world.
Quality Assurance is a must for measuring efficiency and effectiveness of business processes. We, at Etech, assist companies in identifying opportunities and deriving actions to improve their processes, sales conversion and customer satisfaction.
QEval is an intelligent and strategic solution designed for call centers that meet the stringent demands of quality, compliances and other statutory requirements. Irrespective of the campaign size, call volume, chat volumes - QEval has been designed to meet any robust need. It has been developed based on our real-time practical experiences while facing the day to day challenges.
With the help of QEval tool, our dedicated and experienced team deploys best practices to evaluate Inbound and Outbound voice, chats and emails. The evaluations results are available and accessible in real time for the management, supervisors and team members.
Key important features of QEval
QEvalPro currently scores 50/100 in the Call Center Management category. This is based on press buzz (29/100), recent user trends (falling), and other relevant information on QEvalPro gathered from around the web.
| The score for this software has stayed the same over the past month. What is this? |
Web based tool accessible anytime anywhere.
Define rules, parameters and capture information.
Fully customizable forms for any process.
Multiple metrics to capture agent performance.
Accelerated monitoring for better proficiency.
Multi channel call center support.
Real-time Evaluations, Calibrations, Auditing, and Reporting.
Integrated documents for quick reference.
Product recommendations, vendor rankings, market overview and tips on how to select Call Center Management software for business. Published in May 2024.
Call center management software solutions are similar to contact management software, but are specifically tailored towards meeting the demands of call centers. These solutions aid agents contacting customers or leads, as well as managers overseeing the ent...
FREE DOWNLOAD Call-Center-Management-Software-Buyer-Guide-2018.pdfEtech's QEval can be seamlessly integrated with any Speech & Text Analytics Platform, CRM, Call Recording System, or Dialing Platforms and get access to real-time monitoring, advance reports & analytics, providing near-instant alerts to team members.
Yes. Etech's QEval features Advanced Knowledgebase Integration with Integrated 'Smart' Help that assists users with a single click.
Etech's QEval is 247365 available in your browser as a web application.
Etech's QEval is highly acclaimed by companies looking forward to monitoring customer interactions for delivering superior customer experience and leveraging actionable insights and analytics.
Yes. Teams of any size can use Etech's QEval. Besides, the admins can further define role-based access for each user.
Yes.
Etech's QEval is highly acclaimed by companies for monitoring customer interactions to deliver superior customer experience and leveraging actionable insights and analytics for strategic decision making.
