What is JIRA?

"JIRA Software is an issue and project tracking tool used by software development teams."

JIRA is a project management software, designed to help organizations capture, assign, and set priorities to their work. It allows its users to manage the entire process of application development, from concept creation to launch. It's simple, intuitive interface enables collaboration with teammates and allows them to get the job done in an effective manner.

Team members can use JIRA to plan, track, and release developed software. It enables them to create user stories and issues, plan sprints, and assign tasks to team members. Plus, JIRA offers real-time, visual data reports to boost team performance.

With JIRA, there's no shortage of ways to stay in the loop. Whether to receive updates via email, chat, or by checking in on a mobile device.


JIRA scored 88/100 in the Task Management category. This is based on user satisfaction (83/100), press buzz (61/100), and other relevant information on JIRA gathered from around the web.

The score for this service has improved over the past month. What is this?

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Task Management Market Radar

JIRA Product Overview

  • Remote Issue Links: Linking user issues to another JIRA instance or to external applications.

  • Shares & Mentions: Ability to share an issue, instead of copying a link, and send it to someone using another application.

  • Custom Workflow: The workflow is the most powerful feature. It controls how a team interacts with JIRA, making sure everyone is familiar with it.

  • Custom Fields: There are selectable lists, check boxes, user pickers and more set-up fields.

  • Monitoring Activity Streams & Dashboards: Providing up-to-date information on everything happening in the project.

  • JIRA's built-in reports: Make it easy to stay up-to-date on projects and progress.


Languages: Spanish, Chinese, Danish, Japanese, Russian, Portuguese, Italian, Polish, English, French, German, Czech
Software Buyer Guide 2018

Task Management Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Task Management software for business. Published in December 2018.

A core component of project management with plenty of software options available is task management. Task management software often features the ability to assign work / tasks to users or whole teams, create subtasks and gives teams the ability to share the...

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JIRA Features

  • API
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management

JIRA Pricing Plans


Other pricing information:

For projects: $10/mo
For development: $20/mo
For service desk: from $20/mo

Credit card required: N/A

JIRA FAQs

Does JIRA offer multi-user capability (e.g. teams)?

By design JIRA can only have 1 user at a time for a given issue, but allows multiple user assignment. For instance:

  • Managing Issues via a Queue
  • Managing Issues via Group Ownership
  • Managing Issues via a User Account
  • Managing Issue via Sub-Tasks

Does JIRA integrate with any other apps?

Jira integrates with other apps, like Atlassian Confluence, FishEye/Crucible, Bamboo, Tempo’s project and portfolio management solutions.

Does JIRA offer an API?

Jira does offer an API.

Who are the main user groups of JIRA?

The main users of JIRA are software and mobile app teams and project managers.

What is JIRA generally used for?

This service is generally used to track issues and bugs related to the team's software and mobile apps, but is also used for project management.

What platforms does JIRA support?

JIRA is a pure Java-based application, and supports Oracle JDK / JRE (formerly Sun JDK / JRE).

Does JIRA offer guides, tutorials and or customer support?

It does offer tech support, answers, and a knowledge base for users.

JIRA User Reviews

Average User Rating:
4.14/5 based on 55 user ratings.
Your Rating:
User profile picture

A good way to follow up on your projects.

// Sales Manager at ConocoPhillips

What do you like about JIRA?

We can track where the problems are and follow up on the projects, plus the tools that we offer to help them keep all the team organized in the same platform. The projects and ideas created are assigned to members, but even so each participant You can interact and offer your ideas.

What do you dislike about JIRA?

The price may be a little high, but in general since we started using this software it has fulfilled all its goals so I can consider that as a reward.

What have you been using it for and what problems did JIRA solve?

Previously our team had problems to communicate with each other while doing their tasks which for lack of opinions used to be delayed, now We have a platform that gives us a solution to this problem. No matter how many workflows you rotate it always adapts having a very user-friendly interface. Jira is undoubtedly the best software to improve your employee organization and create better project management.


Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
5/5
User profile picture

One of the best management platforms

// Software Engineer at Lucky Table

What do you like about JIRA?

In this platform, I like that you can visually control many projects simultaneously. Like that you can add tickets and problems to the system very quickly and easily. With this tool, even on an intuitive level, you can easily work.

What do you dislike about JIRA?

Many commands require only task management, rather than a fully integrated platform. Because of this, this platform works a little slow. The application is difficult to configure for a large team, but once you configure it, all project management works fine.

What have you been using it for and what problems did JIRA solve?

The program helps me plan the tasks that the development team will need to evaluate and do. It is very easy for me to create emails, forms, warnings and much more. The program helps us to contact teammates and supervise the entire process to solve each task.


Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
5/5
User profile picture

Powerful and Highly Configurable Software

// Senior Project Manager at Timeslide Inc

What do you like about JIRA?

Jira extremely powerful and has nearly endless features. The task management feature is great. Either individually or as a group, all views are helpful. I am able to track my tasks, assign people to get opinions and help, and get a quick snapshot of what I need to do on a weekly basis. It is a very user-friendly interface and it has decent reporting.

What do you dislike about JIRA?

Permissions are not simple to manage: very often it will happen that a certain user lacks the permission to start or stop a sprint or to move certain issues. Many teams only need task management, not an entire fully integrated platform. Because of this, Jira also runs a bit slow sometimes.

What have you been using it for and what problems did JIRA solve?

All our team works remotely all the time and Jira helps us to keep documented and track in our daily work. Every version release is archived with the respective tickets.


Usefulness
5/5
Ease of use
3/5
Value for money
4/5
Customer service
5/5
User profile picture

It is real excellent product

// Sales Manager at Continental Steel & Tube Co.

What do you like about JIRA?

I like most of all, that I allways know exactly who is responsible for a specific problem in our project. Very easy planning with it.

What do you dislike about JIRA?

I liked the service, but its price for our small team is more than that of competitors.
It is also not possible to configure notifications that come to e-mail.
In addition, JILA does not have its own mobile client.
I had problems with the integration of some plug-ins, you need to simplify this

What have you been using it for and what problems did JIRA solve?

JIRA is our main contact center in our team. It's very easy for me to create emails, forms, warnings and much more, and JIRA helps us to contact and control the whole process to solve each task.


Usefulness
5/5
Ease of use
5/5
Value for money
3/5
Customer service
3/5
User profile picture


Using JIRA for last two years. Jira helped our agile team to boost productivity. Rich with features and easy to adopt tool.
Would highly recommend it for small/medium/large organizations with co located/distributed teams.


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