Sprout Social is an intuitive platform that delivers smarter, faster business impact from social.
Sprout Social is an intuitive platform that delivers smarter, faster business impact from social - from industry insights and competitive intelligence to customer service, data and analytics. With Sprout, businesses can harness the power of social with solutions that expand their influence, personalize brand experiences, and uncover critical data to future-proof their business strategies.
Key Features Include:
- Social Media Management
- Publishing + Scheduling
- Social Listening
- Analytics
- Influencer Marketing
- Social Customer Care
- Employee Advocacy
- All plans come with a risk-free 30 day free trial.
Sprout builds and maintains strong network partnerships and integrations including with TikTok, Threads, Pinterest, LinkedIn, Twitter, Facebook, Instagram, Feedly, HubSpot, Bit.ly, Zendesk, Google Analytics and Salesforce among many others, to help customers streamline workflows and unify customer data across the entire business.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Sprout Social currently scores 89/100 in the Social Media category. This is based on user satisfaction (86/100), press buzz (70/100), and other relevant information on Sprout Social gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Social Media Analytics & Reporting
Social Media Listening
Social Media Management & Collaboration
Social Media Customer Service & CRM
Social Content Publishing, Scheduling, & Planning
Social Media Monitoring & Engagement
Integrates with Pinterest, Facebook, Instagram, LinkedIn, Twitter, & YouTube
In addition to the social networks listed above, Sprout integrations with the following additional platforms:
Salesforce (Marketing Cloud, Sales Cloud, Service Cloud), Tableau, Hubspot, Microsoft Dynamics 365, Salesforce Service Cloud, Zendesk, Marketo, Apple App Store, Google Play Store, Good My Business, Facebook Shops, Shopify, WooCommerce, Bit.ly, Google Analytics, Bynder, Opal, Canva, Dropbox, Feedly, Adobe Experience Manager, Google Drive, Microsoft Teams, Slack
Sprout supports integrations with the following social networks: Instagram, Facebook, Twitter/X, Linkedin, Youtube, Pinterest, TikTok, Threads, Tripadvisor, Trustpilot, Glassdoor, Google My Business, Facebook Shops, Reddit, Yelp
Sprout Social does not have a public API at this time, but if you would like to learn more about API access as an add-on to your Sprout Social subscription, please email our support team for more information.
Yes, Sprout offers the creation and management of teams of users across the platform for better collaboration within your Sprout instance.
Sprout offers a wealth of resources from guides, tutorials, courses as well as 24/5 customer support. for customers. Additionally, Sprout has their Insights Blog which contains a massive library of industry research, content and assets as well as their networking community, The Arboretum, for industry professionals.
Sprout Social is used by over 30,000 brands around the world, in industries ranging from public sector, education, hospitality, fashion, tech, digital marketing agencies and everything in between. Most commonly, Sprout users typically sit within social, marketing, data & analytics and/or customer care roles within an organization.
Sprout Social is a social media management and intelligence tool for brands and agencies of all sizes to manage conversations and surface the actionable insights that drive real business impact. Our fully integrated platform provides solutions for superior social marketing, customer service, data analysis, social listening and employee advocacy.
Sprout is commonly used in tandem with social networks, business intelligence (BI) platforms, CRM and and lead gen tools, Help Desk, messaging apps, reputation and review management tools, social commerce, website and link tracking and workflow & DAM tools.
The sentiment map shows a snapshot of how Crozdesk users have rated Sprout Social over time. It shows how existing users see Sprout Social with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
I mostly like the easiness of scheduling posts and reports for competitors and different platforms. When scheduling posts, it's super useful being able to change image preview of links too. The option of choosing the best suitable times for posting is also an interesting one. I love the “best post” feature for competitors in reports too so you can see what type of posts resonates with the audience.
Their social listening feature seems to be really great but a bit too pricey, which is a shame, so we haven't been able to use it for our clients. But in overall, there is nothing to dislike.
Scheduling social posts across different platforms, message and mention management, social media calendar and reporting. It's also an useful tool for competitor research and it provides lots of useful insights for your organic social media strategy.
It is not a new tool, but it is an excellent alternative to manage your social profiles. Sprout Social is a tremendous monitoring tool that gives us an overview of all the interactions and conversations that are happening around our brand. It works very well with all social networks. You can designate members of your social media team in your company, (Previous invitation will be able to carry out their task). You can calculate the level of participation of each member by measuring the tasks. This option is quite attractive, you can control the performance of each member and congratulate or give observations about the work. Sprout Social allows us to post messages simultaneously to your connected profiles, grouping the answers in one place and adding them to a calendar, helping your weekly planning.
Doesn't have unlimited historical data. Others software have Listening and influencer identification tools betters.
I wish it could post giphs.
I wish it could post multiple photos on Instagram automatically.
Sometimes posts will fail to upload and there is no explanation why.
I wish it could tag pages in Facebook posts.
I think better options would be available if we were at a higher program tier
If they take into account these recommendations, it could probally be one of the most complete and easy to use softwares in the current market. It's a pity that they do not present these qualities right now, because I love working with them.
With Sprout Social we do not have the need to program the campaigns for social networks in each platform We can manage and control all our campaigns with just using this tool. This tool has become a very useful asset, for the time and effort saving that it gives us in the hour to manage shows social networks. It's able to efficiently organize and schedule all our social media posts on all various platforms.
The absolutely best feature is the calendar that you can use for scheduling social media posts for many days. For example, if you want a tweet to go out at the same time for the next 60 days, you enter the tweet and a calendar pops up where you can click the next 60 days to schedule it.
There are no clumsy spreadsheet uploads and no "duplicate" error messages like other services create when you want to do bulk scheduling.
It's also user-friendly, visually appealing and affordably priced.
Also, unlike other services I've tried, Sprout Social "sent messages" report shows me ALL the messages sent, not just the ones through their service. Other services I've used only shows me what I sent through their service.
I get instant emails when a post fails, which is very helpful.
Their support team is quickly responsive, helpful and polite. I usually get a response within minutes.
They constantly add new features without major changes that can create a learning curve. They are a company that makes changes with their clients in mind and their carefully thought out updates are much appreciated as they add value to the service.
There really isn't a lot to dislike about Sprout Social, it's a fantastic service that's affordably priced, but there are a few small points I'd make.
Getting back to scheduling for the long term - I'd rather be able to click a date on the calendar, hold the shift key, and then click an end date and have all the dates in between selected.
Also, I get "robot check" a lot when i am posting to G+, and I can't add my own picture to G+ posts. Other services do allow this, so I am puzzled as to why Sprout Social does not.
I use Sprout Social to schedule posts about my business and for clients. It's a heavy schedule with tweets going out every several minutes across 10 feeds. The service helps me manage all of this in an easy to use, easy to read, and always "online" interface.
Without Sprout Social, it would have been much more difficult to grow my business as easily as I have on a small budget. it's been invaluable to me, and I am grateful they exist because I was able to save large amounts of time doing scheduling and more on marketing and growth.
