IT Service Management (ITSM) Software Industry Overview

Best IT Service Management (ITSM) Software 2021 - Market Radar™

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Feature Comparison

The table below compares the features of the top-ranked IT Service Management (ITSM) software products side-by-side.

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Ac...
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Mana...
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Service Creatio

Service...

91%
Freshservice

Freshse...

91%
ServiceDesk Plus

Service...

89%
NinjaRMM

NinjaRMM

93%
SolarWinds Service Desk

SolarWi...

89%
Zendesk

Zendesk

87%
ServiceNow

ServiceNow

86%
Kaseya BMS

Kaseya BMS

87%
Spiceworks Help Desk

Spicewo...

87%
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