4me

What is 4me?

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach.

4me allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

Supported processes

The 4me service provides support for the following processes:

Service portfolio & catalog management
Service level management
Service asset & configuration management
Incident management
Request fulfillment
Knowledge management
Problem management
Change management
Release & deployment management
Project management
Portfolio management
Time tracking

Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, 4me also offers the following premium benefits:

Automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organizations and managed service providers
Seamless and secure collaboration between all support domains within the same organization, as well as with its managed service providers

Compare 4me

4me Awards

4me currently scores 78/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (90/100), press buzz (43/100), recent user trends (falling), and other relevant information on 4me gathered from around the web.

The score for this software has declined over the past month. What is this?

4me.com

Regional Restrictions: No regional restrictions, free Auto Translation option

IT Service Management (ITSM) Market Radar

4me Product Overview

Languages Supported: Arabic, Czech, Danish, German, English, Hungarian, French, Italian, Chinese, Turkish, Spanish, Portuguese, Japanese, Russian, Dutch, Polish

Regional Restrictions: No regional restrictions, free Auto Translation option

IT Service Management (ITSM) Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in April 2024.

Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...

FREE DOWNLOAD IT-Service-Management-(ITSM)-Software-Buyer-Guide-2018.pdf

4me Features

2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Big Data
Budgeting
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
Expense Tracking
External Integrations
File Sharing
Gantt Charts
Google Apps Integration
Inventory Tracking
Multi-User
Notifications
Password & Access Management
Project Management
Scheduling
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Travel Management
Time Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Roadmapping
Resource Management
Collaboration Support
Network Traffic Monitoring
Network Visualization
Network Device Performance Monitoring
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

4me Pricing

4me Pricing Plans

Premium

$59.99
1 user(s) / month

Self Service Portal
Project Management
Time Tracking
Auto Translate
Chatbot
Unlimited Storage
End users , approvers and project members don't require a license
All Service Management processes (IncMav, Req Fulfil, ProbMan, ChaMan, KonwMan, ReleaseMan, SLM, Config Man

Plans starting from: $59.99/month Credit card required: No

4me FAQs

Does 4me integrate with any other apps?

Integration with Identity Providers via SAML V2.0 and SCIM
Integration with asset discovery tools as NextThink and Microsoft SCCM
Integration with monitoring systems
Intergation with other service management systems

What is 4me generally used for?

To provide a self-service portal for internal and external customers, as a one-stop-shop for giving internal support for IT, HR, Legal, Facilities, etc. for internal and external customer support and for project and resource management

Does 4me offer guides, tutorials and or customer support?

Yes, 4me offers excellent support based on very stringent resolution and availability SLAs

Who are the main user groups of 4me?

The IT, Security, HR, Legal and Facilities departments of enterprises
MSP's - Managed Service Providers for customer support

What platforms does 4me support?

It is a SaaS (Software as a Service), available in the cloud

Does 4me offer an API?

Yes, the APIs are documented on the 4me developer website

What are some applications 4me is commonly used in tandem with?

Active Directory/Azure, Onelogin, Okta, Microsoft SCCM, Microsoft Outlook, ServiceNow, Jira, SAP Solution Manager

Does 4me offer multi-user capability (e.g. teams)?

Yes

4me Competitors 4me Alternatives

4me Alternatives & Competitors

4me was submitted by Michael Wilken from 4me, Inc

Page last modified: April 26, 2024 04:40

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