Compare 4me

About 4me

4me allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

Supported processes

The 4me service provides support for the following processes:

• Service portfolio & catalog management
• Service level management
• Service asset & configuration management
• Incident management
• Request fulfillment
• Knowledge management
• Problem management
• Change management
• Release & deployment management
• Project management
• Portfolio management
• Time tracking

Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, 4me also offers the following premium benefits:

• Automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organizations and managed service providers
• Seamless and secure collaboration between all support domains within the same organization, as well as with its managed service providers

Features

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

No key features associated with this application.

Pricing

FAQs

Does this service integrate with any other apps?
• • Integration with Identity Providers via SAML V2.0 and SCIM
  • Integration with asset discovery tools as NextThink and Microsoft SCCM
  • Integration with monitoring systems
  • Intergation with other service management systems
What is this service generally used for?

• To provide a self-service portal for internal and external customers, as a one-stop-shop for giving internal support for IT, HR, Legal, Facilities, etc. for internal and external customer support and for project and resource management

Does this service offer guides, tutorials and or customer support?

• Yes, 4me offers excellent support based on very stringent resolution and availability SLAs

Who are the main user groups of this service?
• • The IT, Security, HR, Legal and Facilities departments of enterprises
  • MSP's - Managed Service Providers for customer support
What platforms does this service support?

• It is a SaaS (Software as a Service), available in the cloud

Does this service offer an API?

• Yes, the APIs are documented on the 4me developer website

What are some applications this service is commonly used in tandem with?

• Active Directory/Azure, Onelogin, Okta, Microsoft SCCM, Microsoft Outlook, ServiceNow, Jira, SAP Solution Manager

Does this service offer multi-user capability (e.g. teams)?

• Yes

Vendor Information

Other

• Enterprises

• Web App