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About 4me

4me allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

Supported processes

The 4me service provides support for the following processes:

  • Service portfolio & catalog management
  • Service level management
  • Service asset & configuration management
  • Incident management
  • Request fulfillment
  • Knowledge management
  • Problem management
  • Change management
  • Release & deployment management
  • Project management
  • Portfolio management
  • Time tracking

Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, 4me also offers the following premium benefits:

  • Automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organizations and managed service providers
  • Seamless and secure collaboration between all support domains within the same organization, as well as with its managed service providers


  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum


    No key features associated with this application.



1 user(s) / month
Included in plan:
  • Self Service Portal
  • Project Management
  • Time Tracking
  • Auto Translate
  • Chatbot
  • Unlimited Storage
  • End users , approvers and project members don't require a license
  • All Service Management processes (IncMav, Req Fulfil, ProbMan, ChaMan, KonwMan, ReleaseMan, SLM, Config Man


    Does this service integrate with any other apps?
    • Integration with Identity Providers via SAML V2.0 and SCIM
    • Integration with asset discovery tools as NextThink and Microsoft SCCM
    • Integration with monitoring systems
    • Intergation with other service management systems
  • What is this service generally used for?
  • To provide a self-service portal for internal and external customers, as a one-stop-shop for giving internal support for IT, HR, Legal, Facilities, etc. for internal and external customer support and for project and resource management

  • Does this service offer guides, tutorials and or customer support?
  • Yes, 4me offers excellent support based on very stringent resolution and availability SLAs

  • Who are the main user groups of this service?
    • The IT, Security, HR, Legal and Facilities departments of enterprises
    • MSP's - Managed Service Providers for customer support
  • What platforms does this service support?
  • It is a SaaS (Software as a Service), available in the cloud

  • Does this service offer an API?
  • Yes, the APIs are documented on the 4me developer website

  • What are some applications this service is commonly used in tandem with?
  • Active Directory/Azure, Onelogin, Okta, Microsoft SCCM, Microsoft Outlook, ServiceNow, Jira, SAP Solution Manager

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Vendor Information

Based in:


Who uses 4me
  • Enterprises
Desktop Platforms:
  • Web App
Arabic, Czech, Danish, German, English, Hungarian, French, Italian, Chinese, Turkish, Spanish, Portuguese, Japanese, Russian, Dutch, Polish
Regional Restrictions:
No regional restrictions, free Auto Translation option
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