SolarWinds Service Desk

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What is SolarWinds Service Desk?

"SolarWinds Service Desk is a cloud-based IT service desk and asset management platform."

SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

SolarWinds Service Desk scored 88/100 in the Support & Helpdesk category. This is based on user satisfaction (87/100), press buzz (43/100), recent user trends (rising), and other relevant information on SolarWinds Service Desk gathered from around the web.

The score for this software has improved over the past month. What is this?

SolarWinds Service Desk Awards

SolarWinds Service Desk Support & Helpdesk Software Award 2017 SolarWinds Service Desk Quality Choice Badge 2020 SolarWinds Service Desk Trusted Vendor Badge 2020
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  • SolarWinds Service Desk
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Support & Helpdesk Market Radar

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SolarWinds Service Desk Product Overview

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Languages: English

Support & Helpdesk Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in May 2020.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...


SolarWinds Service Desk Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Natural Resources
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Organization Management
  • Malware Protection
  • Shipping Management
  • Order management
  • SAP Integration
  • Bug Tracking

SolarWinds Service Desk Pricing Plans

Other pricing information:

Pricing on Request: Customers receive customized price quotes based on number of accepted services.

Credit card required: No

SolarWinds Service Desk FAQs

Does SolarWinds Service Desk offer guides, tutorials and or customer support?

SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Does SolarWinds Service Desk offer an API?

Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.

What are some applications SolarWinds Service Desk is commonly used in tandem with?

SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

Who are the main user groups of SolarWinds Service Desk?

Main users are companies that employ between 100-3,000 people.

What is SolarWinds Service Desk generally used for?

This service is generally used for IT Asset Management.

What platforms does SolarWinds Service Desk support?

This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

Does SolarWinds Service Desk integrate with any other apps?

It integrates with over 200 cloud applications.

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