HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.
HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.
With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.
All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
HelpDesk currently scores 88/100 in the Support & Helpdesk category. This is based on user satisfaction (90/100), press buzz (45/100), recent user trends (rising), and other relevant information on HelpDesk gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Use tags to label your tickets and manage feedback.
Browse the archive to find additional information about the customer.
Use private notes to communicate within the team faster.
Easily identify the team member that was in touch with the customer using the archive.
Keep your data safe – HelpDesks encrypts your data with 256bit SSL protocol.
Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in April 2024.
No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...
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