"Medallia is a Software-as-a-Service Enterprise Feedback Management and Customer Experience Management platform."
Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.
Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.
Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.
This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.
This is a web-based software with Android and iOS native apps offered.
It is commonly used in tandem with CRM applications.
Integrations: Compete Club Management, Slack, Marketo, G Suite.
Yes, it offers RESTful APIs.
Support: Training, Email Support, Phone Support.
Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.