Medallia

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What is Medallia?

"Medallia is a Software-as-a-Service Enterprise Feedback Management and Customer Experience Management platform."

Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.

Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.

Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.


Medallia scored 88/100 in the Feedback Management category. This is based on user satisfaction (87/100), press buzz (49/100), recent user trends (falling), and other relevant information on Medallia gathered from around the web.

The score for this software has declined over the past month. What is this?


Medallia Awards

Medallia Feedback Management Software Award 2020 Medallia Customer Experience Software Award 2020 Medallia Quality Choice Badge 2020 Medallia Trusted Vendor Badge 2020
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Feedback Management Market Radar

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Medallia Product Overview

  • Data Collection

  • Data Integration

  • Mobile Feedback

  • Dashboarding

  • Benchmarking

  • Push Reporting

  • Customer Recovery

  • Interactive Analytics

  • Text Analytics

  • Goal setting


Languages: English

Feedback Management Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Feedback Management software for business. Published in June 2020.

Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right...

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Medallia Features

  • Analytics
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Review Monitoring
  • Net Promoter Score

Medallia FAQs

Does Medallia offer multi-user capability (e.g. teams)?

No.

What is Medallia generally used for?

This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.

What platforms does Medallia support?

This is a web-based software with Android and iOS native apps offered.

What are some applications Medallia is commonly used in tandem with?

It is commonly used in tandem with CRM applications.

Does Medallia integrate with any other apps?

Integrations: Compete Club Management, Slack, Marketo, G Suite.

Does Medallia offer an API?

Yes, it offers RESTful APIs.

Does Medallia offer guides, tutorials and or customer support?

Support: Training, Email Support, Phone Support.

Who are the main user groups of Medallia?

Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.

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