Compare Medallia vs Pure Chat

Medallia 106 Feedback Management	Pure Chat 202 Feedback Management
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Crozscore 91% what is this? User Happiness: 91% Press Buzz: 52% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 51% User Trend: interest falling
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About Medallia Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service. Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues. Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.	About Pure Chat Pure Chat is the best live chat tool for small business websites & sales professionals. It's easy to set up with a customizable widget that allows you to change your widget to any color, add any image, customize your text and animate. Operators receive a number of features such as chat transcripts, operator statistics, and scheduling.
Features Analytics API Calendar Management Contact Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Call Tracking Softphone Review Monitoring Net Promoter Score	Features Analytics API Calendar Management Contact Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Call Tracking Softphone Review Monitoring Net Promoter Score
Summary Data Collection Data Integration Mobile Feedback Dashboarding Benchmarking Push Reporting Customer Recovery Interactive Analytics Text Analytics Goal setting	Summary Live chat for your website Easy to set up fully customizable widget. Chat transcripts to pick up conversations where you left off. Monitor how operators are doing with rating statistics. Take chats on the go with Pure Chat mobile apps.

FAQs Does this service offer multi-user capability (e.g. teams)? No. What is this service generally used for? This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution. What platforms does this service support? This is a web-based software with Android and iOS native apps offered. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with CRM applications. Does this service integrate with any other apps? Integrations: Compete Club Management, Slack, Marketo, G Suite. Does this service offer an API? Yes, it offers RESTful APIs. Does this service offer guides, tutorials and or customer support? Support: Training, Email Support, Phone Support. Who are the main user groups of this service? Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: San Mateo Employees: 1001-5000 Likes: Followers: 13.1k	Vendor Information Founded: 2012 Based in: Scottsdale Employees: - Likes: Followers: 1.58k
Other Who uses Medallia Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Regional Restrictions: No restrictions.