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What is MaestroQA?

"Maestro is customer service quality assurance software."

Maestro is customer service quality assurance software. Identify issues, coach agents, and measure impact. Whether it's CSAT, resolution time, or more, we will drive the metrics behind your team.

MaestroQA scored 89/100 in the Customer Service category. This is based on user satisfaction (92/100), press buzz (32/100), recent user trends (falling), and other relevant information on MaestroQA gathered from around the web.

The score for this software has improved over the past month. What is this?

MaestroQA Awards

MaestroQA Quality Choice Badge 2020 MaestroQA Happiest Users Badge 2020
  • MaestroQA
  • MaestroQA

Customer Service Market Radar

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MaestroQA Product Overview

  • Customer Service for Quality Assurance

Languages: English

Customer Service Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in June 2020.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...


MaestroQA Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

MaestroQA FAQs

What platforms does MaestroQA support?

Salesforce Service Cloud, Zendesk, Desk, Kustomer, Intercom, Freshdesk.

What is MaestroQA generally used for?

Creating or improving a teams quality assurance or coaching processes.

Does MaestroQA offer multi-user capability (e.g. teams)?


Who are the main user groups of MaestroQA?

Teams that use cloud-based support software or CRMs and want to improve their quality assurance program or drive key metrics like CSAT, NPS or more.

Does MaestroQA integrate with any other apps?

Salesforce Service Cloud, Zendesk, Desk, Kustomer, Intercom, Freshdesk, Slack, Snowflake, BigQuery, Redshift, Looker, Tableau.

Does MaestroQA offer guides, tutorials and or customer support?

Yes, as a team that serves customer service teams, we take pride in our support.

What are some applications MaestroQA is commonly used in tandem with?

Salesforce Service Cloud, Zendesk, Desk, Kustomer, Intercom, Freshdesk, Slack, Snowflake, BigQuery, Redshift, Looker, Tableau.

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