"CustomerSuccessBox is a leading Customer Success Platform which enables B2B SaaS businesses to reduce churn, drive product adoption and grow recurring revenue."
CustomerSuccessBox is a customer success platform built for B2B SaaS which helps deliver success across all customer lifecycle stages. It empowers every CSM to manage hundreds of accounts while growing a multi-million dollar portfolio, lowering the cost of delivering success per customer. Thereby enabling customers even with lower ARPA to enjoy the benefits of a customer success program. Leading customer-centric enterprises such as XebiaLabs, Raken, Zedonk, Headset, Hiver and Locus use CustomerSuccessBox to drive product adoption, retention, and expansion.
Founded in 2016 by Puneet Kataria and Amritpal Singh, CustomerSuccessBox raised $1Mn in 2018 in a Pre Series A round of funding led by pi Ventures and Axilor Ventures.
Run Onboarding Playbooks, Drive Upsell and achieve up to 130% MRR retention.
Monitor health, set up risk alerts and reduce logo churn by up to 50%
Automate your customer success journey touchpoints to drive product adoption and success.
Lower your cost of Customer Success per Account by improving operational efficiency by up to 5X.
Reduce onboarding time by half and increase product stickiness.
Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in October 2019.
Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...FREE DOWNLOAD Customer-Service-Software-Buyer-Guide-2018.pdf
Used mainly for customer success management and customer intelligence.
CustomerSuccessBox is a web-based platform.
CustomerSuccessBox integrates with platforms like Salesforce, Pipedrive, HubSpot, Intercom, Segment, Chargebee, Zendesk, Zoho, Stripe and many more.
Main user groups would be customer success teams at mid-market and enterprise B2B SaaS companies.
CustomerSuccessBox offers support via email, chat, call and support documentation/guides.
Used in tandem with CRM and Support platforms.