"Confirmit is a comprehensive platform thet enables users to create, deploy, manage, and analyze the results of research projects and feedback programs."
Confirmit provides end-to-end management of Voice of the Customer platform that consolidates all gathered research and feedback data. It is a multi-channel solution that utilizes insights for customer research projects for smarter decisions and faster reactions.
Confirmit is one of the world’s leading providers of survey and reporting software, helping sales professionals get Voice of the Customer feedback. Main features of this solutions are streamlined panel management, ability to build sophisticated content for every program, gathering data from various devices, real-time customized insights, dashboard, analytics, social & text analytics, and more.
It additionally provides segmentation and attitude analysis for free-form text and automatically categorizes viewpoints for any kind of content. Confirmit seamlessly integrates with other business applications, it operates as open-architecture software, and it offers open API and various add-on modules.
Reporting and analysis
Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in January 2019.
Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdf
This is a web-based software with Android and iOS mobile apps offered.
It is commonly used in tandem with CMR applications.
Support: Email Support, Phone Support, Live Support.
Yes, it integrates with various business applications and systems.
Confirmit offers API.
Main users of Confirmit are SMEs and large enterprises.
This service is generally used for customer feedback management.