Ellie

What is Ellie?

Ellie is a smart business assistant with speech recognition for automating business tasks. It runs in Web, Mobile, Phone, Alexa & Google Assistant.

Ellie is an omni-channel, smart business assistant with speech recognition for automating business tasks with integrations to common backend systems like CRM HelpDesk etc. It runs in Web, Mobile, Phone, Alexa & Google Assistant. Ellie can save 20% of your current customer engagement costs.

Compare Ellie

Ellie currently scores 59/100 in the Customer Engagement category. This is based on user satisfaction (80/100), press buzz (26/100), and other relevant information on Ellie gathered from around the web.

The score for this software has improved over the past month. What is this?

www.ellieva.com

Customer Engagement Market Radar

Ellie Product Overview

App to App calling by customers from their browser to the Admin application on both mobile or web
App to contact center call from browser
Click to call by Virtual assistant
Intelligent FAQ answering from knowledgebase
Dynamic Forms creation for registration / survey / feedback / upload documents
Booking appointments with integration to Google calendar or Microsoft 360
CRM integration to SalesForce, Zoho, Freshdesk
Lead Capture and notification
Seamless transfer to Live agent for choice
Available in Google Home/Ok Google/Alexa /Facebook/Skype and as INapp in Mobile application

Languages Supported: English, Arabic, Spanish

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Customer Engagement Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in May 2024.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...

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Ellie Features

API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Forecasting
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Custom Data Forms
Call Tracking
Click-to-Dial
BitCoin
PayPal
Stripe
Net Promoter Score

Ellie FAQs

What is Ellie generally used for?

Customer engagement in any channel like Web page / Mobile App / Telephone / Google Home / Alexa / Facebook.

Does Ellie offer multi-user capability (e.g. teams)?

Yes. You can create many users.

What platforms does Ellie support?

Platforms: Windows / iOS / Android / Telephones.

Browsers: Chrome / FireFox / Safari / Edge.

Does Ellie offer guides, tutorials and or customer support?

Yes. Online guides are available.

What are some applications Ellie is commonly used in tandem with?

Along with CRMs and HealDesk software.

Who are the main user groups of Ellie?

Individual websites who find expensive to hire live agents. Bot can answer most of the basic questions and do actions. Human interaction for qualified leads.