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What is Ellie?

"Ellie is a smart business assistant with speech recognition for automating business tasks. It runs in Web, Mobile, Phone, Alexa & Google Assistant."

Ellie is an omni-channel, smart business assistant with speech recognition for automating business tasks with integrations to common backend systems like CRM HelpDesk etc. It runs in Web, Mobile, Phone, Alexa & Google Assistant. Ellie can save 20% of your current customer engagement costs.


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Customer Engagement Market Radar

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Ellie Product Overview

  • App to App calling by customers from their browser to the Admin application on both mobile or web

  • App to contact center call from browser

  • Click to call by Virtual assistant

  • Intelligent FAQ answering from knowledgebase

  • Dynamic Forms creation for registration / survey / feedback / upload documents

  • Booking appointments with integration to Google calendar or Microsoft 360

  • CRM integration to SalesForce, Zoho, Freshdesk

  • Lead Capture and notification

  • Seamless transfer to Live agent for choice

  • Available in Google Home/Ok Google/Alexa /Facebook/Skype and as INapp in Mobile application

Languages: English, Arabic, Spanish
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Customer Engagement Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in July 2021.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...


Ellie Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Custom Data Forms
  • Call Tracking
  • Click-to-Dial
  • BitCoin
  • PayPal
  • Stripe
  • Net Promoter Score

Ellie FAQs

What is Ellie generally used for?

Customer engagement in any channel like Web page / Mobile App / Telephone / Google Home / Alexa / Facebook.

Does Ellie offer multi-user capability (e.g. teams)?

Yes. You can create many users.

What platforms does Ellie support?

Platforms: Windows / iOS / Android / Telephones.

Browsers: Chrome / FireFox / Safari / Edge.

Does Ellie offer guides, tutorials and or customer support?

Yes. Online guides are available.

What are some applications Ellie is commonly used in tandem with?

Along with CRMs and HealDesk software.

Who are the main user groups of Ellie?

Individual websites who find expensive to hire live agents. Bot can answer most of the basic questions and do actions. Human interaction for qualified leads.

Does Ellie integrate with any other apps?

Yes. SalesForce / Google Calendar / Zoho CRM / Zoho HelpDesk / FreshDesk CRM / FreshDesk HelpDesk / Amazon Marketplace / All Shipping services.

Does Ellie offer an API?


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