ProProfs Chat is a go-to solution that allows online businesses to engage in open communication with their website visitors.
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.
Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.
Key features:
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
ProProfs Chat currently scores 90/100 in the Customer Chat category. This is based on user satisfaction (92/100), press buzz (43/100), and other relevant information on ProProfs Chat gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Regional Restrictions: United States
Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in December 2024.
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...
FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdfYes.
Yes.
Yes.
ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:
CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell.
CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS
e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce.
email marketing tools: Mailchimp, iContact, Active campaign and Get response.
Help Desk tools: Zendesk, Desk.com
Social media tools: Facebook
ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.
ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.
ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.
ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.
The sentiment map shows a snapshot of how Crozdesk users have rated ProProfs Chat over time. It shows how existing users see ProProfs Chat with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
ProProfs Chat has become an indispensable tool for our business. Its reliability and versatility make it easy to engage with customers across various channels. The proactive chat invitations and chat routing options ensure that inquiries are addressed promptly, leading to higher conversion rates and customer satisfaction. The extensive customization options allow us to tailor the chat experience to match our brand identity seamlessly.
While ProProfs Chat excels in many areas, I would appreciate more advanced features for agent performance tracking. Enhanced reporting capabilities and analytics tools would provide valuable insights into agent productivity and customer satisfaction metrics, enabling us to further optimize our support processes.
ProProfs Chat has exceeded our expectations as a versatile and reliable live chat solution. Its user-friendly interface, proactive engagement features, and extensive customization options have significantly enhanced our customer engagement efforts. With ongoing improvements and updates, ProProfs Chat continues to be an essential component of our customer support strategy.
ProProfs Chat is a flexible and scalable communication solution that adapts to our evolving needs. Its intuitive interface and comprehensive feature set make it easy for our team to manage customer inquiries and support requests efficiently. The ability to customize chat widgets and automated messages allows us to deliver a personalized experience to our website visitors.
While ProProfs Chat offers robust functionality, more industry-specific customization options should be available. Besides that, I think everything works great!
We utilize ProProfs Chat for customer support, lead generation, and sales assistance on our website. ProProfs Chat has helped us address various challenges, including reducing customer wait times, improving lead qualification, and increasing overall engagement. By providing real-time assistance and personalized support, ProProfs Chat has played a crucial role in enhancing the customer experience and driving business growth.
I love the platform's versatility, including the option to customize chat widgets, which has enabled me to maintain brand consistency. I also appreciate the availability of canned responses and proactive chat, which saves me time while ensuring my customers are engaged and satisfied.
An issue we have encountered with ProProfs Chat is that its user interface initially appears overwhelming for new users. With a wide range of features and options available, it can take some time to become familiar with the platform's layout and functionality.
I've been using ProProfs Chat for a while now, and it has proved to be an excellent tool for improving customer communication on my website. With ProProfs Chat, I could easily communicate with my website visitors in real time and address their concerns immediately.
This has helped me increase customer satisfaction and reduce bounce rates on my website. The chat transcripts feature has also helped me analyze customer behavior and identify pain points in my business.
ProProfs Chat helped us provide our customers with a quick and easy way to share their endless questions and receive instant responses. In addition, our customer success team also uses this tool to communicate with new customers while they are using our mobile app for the first time.
Onboarding and training assistance are only offered if you opt for their Enterprise plan. However, their customer service team has always been super helpful.
On the business side, making live chat available during our business hours greatly reduced our incoming phone call volume. At one point, we were even thinking of hiring more phone support reps to deal with the huge call volume. With ProProfs Chat on board, our chat operators can engage with multiple customers simultaneously and share speedy responses.
ProProfs Chat helps our e-commerce business share proactive chat invitations with website visitors. This way, chat operators can engage visitors, recommend them the best products, and boost our revenue. I love how we can personalize the chat greetings and the live chat widget to match them to our brand aesthetics.
We are required to pay an additional fee for building and deploying chatbots. But, honestly, it’s worth every penny. Everything else seems to be working great.
As a growing e-commerce brand, we are always looking to grow our sales without burning a hole in our marketing budget. Over a short span of time, ProProfs Chat has helped us reduce cart abandonment rate, double our sales, and assist visitors in making the best purchase decisions.
One thing that’s really admirable about ProProfs Chat is its versatility. It offers a chatbot for answering basic customer questions as well as the functionality to route chats to a human agent for complex issues.
Although the tool has worked well for us so far, we would love to see more design variations in the chatbot templates.
ProProfs Chat has helped us streamline our customer support process. For the last two years, our agents manually handled every customer request, which didn’t turn out well for our support team. With this tool, we have found a middle ground where most of the basic tasks are carried out by the chatbot, and complicated matters are handled by our agents. Big relief!
ProProfs Chat has excellent reporting capabilities and analytics tools to monitor operator performance. What’s more, you can track metrics like chats opened, response time, and much more, to craft better customer experiences.
We found technical glitches when viewing reports from our mobile device. Other than that, we have had a pleasant experience with ProProfs Chat.
With ProProfs Chat, we have been able to capture customer ratings. It comes up in the reports and allows us to serve our customers better. The detailed reports also help us identify ways to improve operator productivity and customer engagement. We can do this by checking the response time and chat duration.
ProProfs Chat offers many ways to generate leads and qualify them with pre-chat forms. As a result, our marketing teams swear by this tool. Also, we can convert customer queries into tickets which helps us cater to customer requests faster.
We have been using this tool for some time now and have noticed that the number of chatbot templates should improve.
Earlier, we had serious issues with lead generation. Customers would visit our website and drop-off, which got reflected in a high bounce rate. With the help of ProProfs Chat, we have been generating leads through pre-chat forms. These forms would help us capture leads at every stage. Our marketing team would then follow up with them by accessing these leads from the CRM.
ProProfs Chat offers many ways to generate leads and qualify them with pre-chat forms. As a result, our marketing teams swear by this tool. Also, we can convert customer queries into tickets which helps us cater to customer requests faster.
We have been using this tool for some time now and have noticed that the number of chatbot templates should improve.
Earlier, we had serious issues with lead generation. Customers would visit our website and drop-off, which got reflected in a high bounce rate. With the help of ProProfs Chat, we have been generating leads through pre-chat forms. These forms would help us capture leads at every stage. Our marketing team would then follow up with them by accessing these leads from the CRM.
Among their features are greetings and canned responses, which not only help us be proactive but also respond faster.
They should offer new color combinations in their themes to make it easier for us to customize the chat widget.
We used ProProfschat as our first live chat software and have been satisfied with its performance for the past 1 year. We like how it allows us to respond to our customers more quickly.
When we got ProProfs, we thought it was just a support tool. What surprised us was its ability to capture leads in real-time. It is quick and even helps us filter them from the spam leads. I think that reduces the work on our sales team as well.
We initially didn’t get the chatbot functionality, but when they added it we were able to capture double the leads. So it became an added benefit to us.
We were initially using it as a support tool, however, it is one of the best sources for us to capture leads for our business.
They have a mix of features like greetings, canned responses that not only help us become proactive but also respond faster.
That it lacks options for chat widget. They should offer new color combinations in their themes that make it easier for us to reduce the time spent on customization of the chat widget.
ProProfs turns out to be our first live chat software and in the past 1.5 years, we’ve been satisfied with its performance. We like how it has been helping us become prompt at responding to our customers faster.
Thanks to Proprofs chat, we are able to keep our customers updated on all the latest offers and sales because of the announcement feature.
Earlier they didn’t have a report section to see how the announcements were working on our website, but now they do. So they’ve implemented our suggestions without us actually suggesting them the same.
We are using proprofs chat to offer support and display our eCommerce platform sales.
Thanks to Proprofs chat, we are able to keep our customers updated on all the latest offers and sales because of the announcement feature.
Earlier they didn’t have a report section to see how the announcements were working on our website, but now they do. So they’ve implemented our suggestions without us actually suggesting them the same.
We are using proprofs chat to offer support and display our eCommerce platform sales.
ProProfs Chat has one of the simplest chatbot technologies for sure. We can easily build one and implement it on our website in a matter of minutes.
I am hoping that as easy their chatbot system is to use, they also come up with a detailed reporting system for it as well. They lack a separate reporting section for their chatbot performance.
We’re using live chat as the first touch-point for conversation with our website visitors.
Ours is a small eCommerce business that sells customized goods to customers. With ProProfs live chat, we successfully reach out to visitors on website and interact with them seamlessly.
We hope that they really add more live chat widget templates for users like us who try to avoid making manual customizations to the existing templates.
We’re using ProProfs chat to engage with our customers on a regular basis and make sure we address their doubts and concerns related to our customized products in real time.
The fact that my operators and I can pick up chat requests no matter where we are. We simply need its mobile app and we’re good to go.
I wish the mobile app had more settings options as the web app. This way we wouldn’t open the web app separately.
We initially started using ProProfs Chat because we got to know it had a mobile app. It turned out that it was very smooth so we stuck to the tool. Honestly, it has helped us a lot in terms of offering instant support even proactive support to customers.
This live chat tool is helping us with support no doubt about that. But it is also helping us capture real-time customer feedback about our support process instantly.
I think the team once said if we had better customization options where we can further customize the chat widget and give it the look we want then that could be useful for us.
We’re using it to offer support to our customers. But we also like the fact that we can capture what our customers think after the support process the very same moment the chat ends.
Thanks to ProProfs chat we are managing more support requests easily at the same time. We know which operator can easily manage more than 4-5 chats at one time.
Honestly, we are getting more than we expected at this price so we don’t have anything to dislike about this product.
Our primary aim to use this live chat software was to manage more customers at the same time. And we’ve done that successfully for the past 9 months now. Really satisfied with its use.
It is rare to come across a tool that offers a feature like Announcements. But ProProfs Chat does. And it has really helped us to identify upsell opportunities or for that matter increase engagement on the website successfully.
While the announcements work so well, what really bothers me is that there is no way to actually see how they are performing. I would like to see a separate reports section for it to identify which announcements brought more engagement and which didn’t.
We’ve been using it to boost website engagement and capture qualified leads for our online eCommerce store.
One thing that really impresses me about this live chat software is the ability to know what customers want and what they came looking for.
Nothing in particular. We’re pretty happy with our experience with the tool. In fact I like how they are pulling it off at such affordable prices for us.
It was quite a challenge for our agents to know what the visitors were thinking while browsing the website. However, their intricate monitoring window feature has helped us overcome that hurdle.
The fact that the experience for my operators while offering support to customers is pretty much smooth and so is for our customers. I think that it’s fast, comes without glitches (at least so far), and are ready to offer support anytime we want. That flexibility helps us to rely on the product even further.
While they offer us support whenever we want, we can’t do the same yet for our customers. I feel that they should get the chatbot feature in to help us offer 24x7 support to customers.
We’ve been using it for the support process, but lately our sales team also got onboard with the live chat tool. So now we are using it for both sales and support purposes. Plus, it’s great that we finally have a tool that allows both sales and support teams to work in a unison.
The mobile app is perfect and ensures that my operators can provide anytime, anywhere support. The app is fast and helps my operators connect with visitors in no time. Plus, the use of mobile app has helped us improve the efficiency of our employees.
I wish the app had different settings for the admin user. My reason for saying so is that I was just hoping that as an admin I can check reports on the go. For that I have to go to my browser and login to my account separately. So, it is a discomfort in short and would like the team to resolve this soon.
It helps to initiate conversations with the prospective clients by tracking their footprints.
It has been only 3 months that I have been using it. So no issues as of now its working fine for me
I have been using free live chat software for a while now, but the main purpose to capture leads wasn’t served. Thankfully PP chat is helping me out with it. Great!
The integrations it allows with other tools is the best! Also, I can chat with anyone, anywhere and anytime….
I think the app is not as great as the desktop version. A little bit of changes and it is good to go.
I own an e-commerce website. I have been able to capture more leads with this tool
We are using ProProfs Chat for a few months now. I and my colleagues are confident that we have won a lot of new clients because they were able to quickly chat at our website.
I did not like the interface earlier, but the new interface is super cool! My small startup feels like an enterprise business now!
I love the fact that we are able to resolve doubts on product availability onsite and ensure that visitors are able to find answer to their questions without wasting time to call us.
