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What is ProProfs Chat?

"ProProfs Chat is a go-to solution that allows online businesses to engage in open communication with their website visitors."

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features:

  • Emoticons
  • Customize Logos and Colors
  • Chat Ratings and Surveys
  • Proactive Chats
  • Chat History
  • File Transfer
  • Canned Responses
  • Multiple Operators
  • Chat Monitoring
  • Chat Routing
  • Social Media Integration
  • Co-Browsing

ProProfs Chat scored 86/100 in the Customer Chat category. This is based on user satisfaction (84/100), press buzz (53/100), and other relevant information on ProProfs Chat gathered from around the web.

The score for this service has declined over the past month. What is this?

Regional Restrictions: United States

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Customer Chat Market Radar

ProProfs Chat Product Overview

Languages: English
Regional Restrictions: United States

ProProfs Chat Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
Compare Pricing

ProProfs Chat Pricing Plans


1 user(s) / month
  • Unlimited Chats
  • Web /Mobile / Desktop App
  • Chat History (3 months)
  • Visitor Tracking
  • Ticketing


3 user(s) / month
  • All Silver Plus
  • Multiple Operators
  • Departments & Groups
  • Supervise Chats
  • 3 Domains
  • Chat Routing
  • Advanced Integrations
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Knowledgebase
  • Chat History(1 Year)
  • Escalations & Transfer
  • Tickets
  • Call Back


2 user(s) / month
  • All Bronze Plus
  • Customize Logos & Colors
  • Ratings & Surveys
  • Proactive Chats & Triggers
  • 1 Domain
  • Chat History(6 Months)
  • File Transfer
  • Canned Responses


unlimited user(s) / month
  • All Gold Plus
  • Advanced Customization
  • Roles & Permissions
  • Supervisor Dashboard
  • Unlimited Domains
  • Advanced Surveys
  • Premium Integrations
  • Knowledgebase Enterprise
  • Access Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Onboarding & Success Manager
  • 24/7 Support

Credit card required: N/A

ProProfs Chat FAQs

Does ProProfs Chat offer guides, tutorials and or customer support?


Does ProProfs Chat offer multi-user capability (e.g. teams)?


Does ProProfs Chat offer an API?


Does ProProfs Chat integrate with any other apps?

ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:

CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell.

CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS

e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce.

email marketing tools: Mailchimp, iContact, Active campaign and Get response.

Help Desk tools: Zendesk, Desk.com

Social media tools: Facebook

What are some applications ProProfs Chat is commonly used in tandem with?

ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.

What platforms does ProProfs Chat support?

ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.

What is ProProfs Chat generally used for?

ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.

Who are the main user groups of ProProfs Chat?

ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.

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ProProfs Chat User Reviews

Average User Rating:
4.2/5 based on 8 user ratings.
Your Rating:
User profile picture

Great tool to win new customers

// Human Resources Executive at dell

What do you like about ProProfs Chat?

We are using ProProfs Chat for a few months now. I and my colleagues are confident that we have won a lot of new clients because they were able to quickly chat at our website.

What do you dislike about ProProfs Chat?

I did not like the interface earlier, but the new interface is super cool! My small startup feels like an enterprise business now!

What have you been using it for and what problems did ProProfs Chat solve?

I love the fact that we are able to resolve doubts on product availability onsite and ensure that visitors are able to find answer to their questions without wasting time to call us.

Ease of use
Value for money
Customer service
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