What is Pipedrive?

"Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close."

Pipedrive is a sales management tool built for salespeople by salespeople. Used by more than 50k sales teams globally, it helps to see the big picture, then gives step-by-step guidance to keep everyone focused on the activities that drive deals to close. With Pipedrive nothing falls through the cracks. It is easy to use and helps to keep focus, so your team will love to use it and you can trust the data in the system. Its simple to get started, but powerful enough adapt to any sales process.

Pipedrive scored 91/100 in the CRM category. This is based on user satisfaction (91/100), press buzz (51/100), recent user trends (falling), and other relevant information on Pipedrive gathered from around the web.

The score for this service has declined over the past month. What is this?

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Pipedrive Review

Editors' Review by the CRM Software Review Team

A sales CRM software and pipeline management solution for sales teams

Pipedrive is a web-based customer relationship management (CRM) software designed for sales teams and SMEs. It is a sales CRM and pipeline management solution that allows individual salespeople, as well as businesses to effectively plan their sales pursuits, manage strategies, monitor and eventually close deals.

With its activity-based selling methodology, Pipedrive enables sales teams to streamline every approach, every movement and every action involved in the conversion of a sales prospect into an actual, successful sale. And because this is a cloud-based software solution, Pipedrive can be accessed anytime and anywhere using a standard web browser or a dedicated smartphone/mobile device app.

How It Works

Pipedrive provides users with a solid avenue to organize leads effectively so they are in a position where they have an acute sense of their sales activities, thus enabling them to focus on closing deals and determining which deals to prioritize.

To take full advantage of the service, all you need to do is set up an account which is a quick and simple process. All of the other critical procedures that used to be somewhat complicated and time-consuming are expedient and clear-cut, thanks to the clean and user-friendly design of the software service.

The CRM solution is mobile-optimized, giving it more accessibility. Not to mention the ease-of-use allowing the service to provide higher quality user-experience for sales teams and businesses across the board. Additionally, Pipedrive also supports and integrates easily with third-party programs like Google Contacts, Google Calendar and other commonly used businesses solutions.

Pipedrive Review

The Benefits of Pipedrive CRM Software and Pipeline Management Solution

A mobile-optimized sales CRM Solution

Everything is mobile nowadays when it comes to software solutions. Pipedrive is no different as far as mobile optimization is concerned. It is designed so salespeople can bring their sales pipeline with them anywhere they go.

Users can access the system and make use of most of its functions via the mobile app, regardless of where they are in the world. They can take notes, add information and even make calls using the application.

Also, the software backs up data in real-time to make sure no entry or information is lost. As long as there is an internet connection, you are always ready to chase leads, do business and close that deal.

A proficient sales management solution

With a wide range of features and capabilities, Pipedrive is fully capable to serve as your very own personal sales manager. It helps users pick out the right actions and deals to focus their efforts on and provides them with a clear view of their sales pipeline and the best approach to accomplish their objectives.

Pipedrive is widely used by a multitude of businesses and salespeople not just because of the features it offers, but also because of how secure the service is. The system has a solid hosting infrastructure and its regular data backups, in multiple locations, is a standard for the service.

A well-organized lead management solution

Pipedrive has a minimalist approach as far as its layout is concerned, which helps facilitate lead collection and management. But despite the modest layout of the system, it has extensive configuration possibilities, which also helps users effectively collect and manage leads.

Customizable Web Forms allow sales teams to gather contact information, which they can use within their mailing lists, placed on newsletters or their website. In addition, users may also choose to import leads from other third-party systems.
An excellent statistics and reporting solution

Keeping track of individual progress and performance of sales personnel can be a daunting task. But with the right tools, such as the Statistics tab in Pipedrive, getting a better perspective of the performance of every agent in your team has never been this easy.

Statistics and other pertinent data can also be linked to the dashboard and shared to colleagues when trying to assess critical metrics. From there, you’re not only able to properly assess the progress of each sales agent, but also analyze the value of every deal and review lead history.

How Much It Costs

Pipedrive has three pricing plans available. All of which offers a free 30-day trial. Customers can choose between monthly or annual billing.

Silver – $10 per user per month (billed annually) / $12 per user per month (billed monthly)

  • 2GB storage capacity per user
  • Full sales management features
  • Live chat and email support
  • Smart email BCC

Gold – $24 per user per month (billed annually) / $29 per user per month (billed monthly)

  • 5GB storage capacity per user
  • Full sales management features
  • Live chat and email support
  • Full email sync
  • Customizable email templates

Platinum – $63 per user per month (billed annually) / $75 per user per month (billed monthly)

  • 100GB storage capacity per user
  • Full sales management features
  • Phone, live chat and email support
  • Full email sync
  • Customizable email templates
  • Advanced speed and reliability
  • Advanced user management

The Bottom Line

Pipedrive sales CRM and pipeline management solution provides businesses, sales teams and individual sales personnel a quick and efficient program to track leads, manage sales activities and close deals. This is an ideal software solution for small- to mid-sized businesses in need of a simple but robust sales tool for efficiency and organization.

  • Pipedrive

Pipedrive Product Overview

  • Contact Histories: In the Contacts portion of the application, users are able to search for contacts by name or organization.

  • Timeline Views: Deals are arranged by their expected close dates, allowing salespeople to discover which activities they should be working on before deals get stale.

  • Sales Forecasting: Our Forecasting tool is akin to having a personal sales manager, except it can’t fire you if you don’t make your targets. It helps you to pick the right deals and activities to focus on, so you won’t experience nasty surprises at the end of the month.

  • Sales Pipelines:We’ve built our software around a proven sales pipeline management methodology. The primary view is the pipeline, a clear visual interface that prompts you to take action, remain organised and stay in control of a complex sales process.

  • Reporting Capabilities: With Pipedrive, salespeople track any number of metrics, including the number of calls made by individual team members and the number of pitches completed in a given period of time.

  • Email integration: Stop wasting time in your inbox We offer two easy and time-saving ways to track email conversations. In addition, we'll connect your emails automatically to your contacts and deals, so you'll have a full overview of everything that's happening with a prospect in one place. You’ll save time and improve sales productivity.

Languages: Italian, Spanish, French, German, Dutch, English, Norwegian, Finnish, Estonian, Japanese, Portuguese, Turkish, Korean
Software Buyer Guide 2018

CRM Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select CRM software for business. Published in January 2019.

This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication ch...


Pipedrive Features

  • 2-Factor Authentication
  • A/B Testing
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial

Pipedrive Pricing Plans

Other pricing information:

$12 per user per month, with 30 days free trial.

Credit card required: N/A

Pipedrive FAQs

Who are the main user groups of Pipedrive?

Sales departments in small and mid-sized businesses.

What is Pipedrive generally used for?

Pipedrive is used as a sales pipeline management tool.

What platforms does Pipedrive support?

This solution works on both desktops and mobile devices, thanks to native iOS and Android applications.

What are some applications Pipedrive is commonly used in tandem with?

Pipedrive is commonly used with dapulse, ActiveCampaign, and Userlike Live Chat.

Does Pipedrive integrate with any other apps?

Pipedrive integrates with multiple of third-party applications, including Dropbox, Google Apps, Google Drive, and Highrise. A Google Maps integration makes it easy for salespeople to see their customers on interactive maps.

Does Pipedrive offer an API?

It offers REST API.

Does Pipedrive offer guides, tutorials and or customer support?

Support offered: FAQs, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

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Pipedrive User Reviews

Average User Rating:
4.57/5 based on 746 user ratings.
Your Rating:
User profile picture

A good CRM at a decent price

// Ingeniero de sistemas at Intelsis Sistemas Inteligentes S.A.

What do you like about Pipedrive?

It is the best CRM management software in the market, its assistance, the way in which contacts and their information is added, generating a good atmosphere between sales and how customer service is, importing data and different tools that are easy to manage and configure.

What do you dislike about Pipedrive?

Some features should improve for this moment, but it is still a nice and excellent software. Highly recommended for us.

What have you been using it for and what problems did Pipedrive solve?

It is software that has brought something new to our company, creates links with customers and manages contacts to maintain a closer relationship with them, also manages sales perfectly and shows us a report of those sales, since we use it we can say that the improvement that Pipedrive is evident. We started with the free trial and after a month we were determined to use it, it was a great choice.

Ease of use
Value for money
Customer service
User profile picture

Pipedrive is still a leader

// Administrator at Lucky Table

What do you like about Pipedrive?

Integration with Google Apps is one of best thing to have. I can easily add my documents to my deals in Pipedrive. This feature allows me to track my google contracts and important documents every time I need it. Contacts management is again a great feature. This completes Pipedrive as a perfect CRM service. I can manage all my prospects data within Pipedrive CRM and retrieve data as needed.

What do you dislike about Pipedrive?

I would also like to be able to have different pipelines to different users. Also, customizing the stages to fit our needs was a little tricky in the beginning but we worked it out.

What have you been using it for and what problems did Pipedrive solve?

Primarily it is used as a sales-focused CRM, but with its ability to customize pipelines and deal stages we have adapted it for sales, development, strategic development, and a few other areas.

Ease of use
Value for money
Customer service
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