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What is RingCentral?

"RingCentral is provider of cloud-based phone systems for businesses."

This service offers PBX features such as multiple extensions; Call control; Outlook, Salesforce, Google Docs, DropBox and Box integration; SMS; video conferencing and web conferencing; fax; auto-receptionist; call logs; and rule-based call routing and answering.
It is flexible, cloud-based VoIP PBX service packed with advanced features, and gives its users a fully featured phone system that integrates with several business applications (Gmail, Outlook, Salesforce, Zendesk, Desk.com) so they can make calls without leaving the program.

RingCentral scored 73/100 in the VoIP category. This is based on user satisfaction (41/100), press buzz (39/100), recent user trends (rising), and other relevant information on RingCentral gathered from around the web.

The score for this software has declined over the past month. What is this?

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RingCentral Product Overview

  • Available phone numbers: Freephone numbers; Local numbers; Non-geo numbers; International numbers.

  • Cloud PBX: Hosted PBX service; Auto-Receptionist; Multi-level IVR;User templates; Music on hold; Extensions; Dial-by-Name Directory; Call Monitoring.

  • Phone service and devices: VoIP service; Caller ID control; RingOut®; RingMe®; Desk phones; Conference phones; Analogue adapters; Desktop app.

  • Call management: Answering rules; Call Forwarding; Automatic Call Recording; Presence; Call Flip; Call Park.

  • Voicemail and greetings: Voicemail; Voicemail-to-email; Visual voicemail; Greetings.

  • RingCentral Messaging: Unlimited texts; Mobile devices.

Languages: English

RingCentral Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Transfer
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Video
  • SMS
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording

RingCentral Pricing Plans

Other pricing information:

Entry: £9.99 month/user.
Standard: £16.99 month/user.
Premium: £24.99 month/user.
Enterprise: £34.99 month/user.
All options have 30 day free trial.

Credit card required: No

RingCentral FAQs

Who are the main user groups of RingCentral?

RingCentral is a feature rich VoIP phone system for medium-sized businesses.

What is RingCentral generally used for?

RingCentral is generally used as a cloud-based business phone system.

What platforms does RingCentral support?

It works on: Android, iPhone-iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App

Does RingCentral integrate with any other apps?

Integrations: Cloud storage integration, Microsoft Outlook, Salesforce, Zendesk, Desk.com, Google, Oracle Sales Cloud.

Does RingCentral offer an API?

RingCentral has an API.

Does RingCentral offer guides, tutorials and or customer support?

It offers: FAQs, a Knowledge Base, Online Support, Phone Support, Video Tutorials

VoIP Software Finder

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RingCentral User Reviews

Average User Rating:
2.07/5 based on 116 user ratings.
Your Rating:
User profile picture

RingCentral is a great IP phone service

What do you like about RingCentral?

It's pretty reliable and easy to use. I also really like the add-ons like the fact that we have an app on desktop / phone and can do video conf. and team messaging in the same platform. it's a really good system for that. Plus they do integration with google contacts and others.

What do you dislike about RingCentral?

We've integrated ringcentral with our CRM so we can "click to call" our CRM contacts and so when they call us we see who they are in the caller id. But once in a while the integration breaks and it's rough getting it up again. some times may 2-3 days a week it's down but then it will be find for 6 months. Also it affects some users and not others. So I don't know if it's our crm or ringcentral but aghh. It's rough when it breaks.

What have you been using it for and what problems did RingCentral solve?

Seriously, what's not to love about RingCentral. Here's how they help. Our phone plan includes:
1. IP phone. So I can check my work messages from an app on my cell
2. Video conf for up to 5 people
3. Webinar conf (but you have to pay extra for it)
4. Includes glip team messaging.
etc. etc.

What they really help with is centralizing all our communication into one place.

Ease of use
Value for money
Customer service
User profile picture

Does what is says on the tin

// Managing Director at The Recruitment Geeks

What do you like about RingCentral?

It does what is says on the tin, not had any issues works rreally well and was easy to setup. also pricing is good. Nothing to complain about at all

What do you dislike about RingCentral?

Nothing to dislike really, it does what it needs to and just overall a very good service i would recommend to anyone to give it a go. Easy to admin

What have you been using it for and what problems did RingCentral solve?

Not had an ieeus

Ease of use
Value for money
Customer service
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