What is RingCentral?

"RingCentral is provider of cloud-based phone systems for businesses."

This service offers PBX features such as multiple extensions; Call control; Outlook, Salesforce, Google Docs, DropBox and Box integration; SMS; video conferencing and web conferencing; fax; auto-receptionist; call logs; and rule-based call routing and answering.
It is flexible, cloud-based VoIP PBX service packed with advanced features, and gives its users a fully featured phone system that integrates with several business applications (Gmail, Outlook, Salesforce, Zendesk, Desk.com) so they can make calls without leaving the program.

RingCentral scored 85/100 in the VoIP category. This is based on user satisfaction (84/100), press buzz (36/100), and other relevant information on RingCentral gathered from around the web.

The score for this service has improved over the past month. What is this?

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VoIP Market Radar

RingCentral Product Overview

  • Available phone numbers: Freephone numbers; Local numbers; Non-geo numbers; International numbers.

  • Cloud PBX: Hosted PBX service; Auto-Receptionist; Multi-level IVR;User templates; Music on hold; Extensions; Dial-by-Name Directory; Call Monitoring.

  • Phone service and devices: VoIP service; Caller ID control; RingOut®; RingMe®; Desk phones; Conference phones; Analogue adapters; Desktop app.

  • Call management: Answering rules; Call Forwarding; Automatic Call Recording; Presence; Call Flip; Call Park.

  • Voicemail and greetings: Voicemail; Voicemail-to-email; Visual voicemail; Greetings.

  • RingCentral Messaging: Unlimited texts; Mobile devices.

Languages: English
THE ULTIMATE Software Buyer Guide 2018

The Ultimate VoIP Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select VoIP software for business. Published in November 2018.

The Voice over IP subcategory deals with platforms specifically designed to provide calls over the Internet. Communication globalized the way we do business and connect with people. Being able to get in touch with friends and co-workers regardless of their ...


RingCentral Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • SMS
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Automatic Call Distribution
  • Auto Dialar
  • Call Logging
  • Call Scripting

RingCentral Pricing Plans

Other pricing information:

Entry: £9.99 month/user.
Standard: £16.99 month/user.
Premium: £24.99 month/user.
Enterprise: £34.99 month/user.
All options have 30 day free trial.

Credit card required: No

RingCentral FAQs

Who are the main user groups of RingCentral?

RingCentral is a feature rich VoIP phone system for medium-sized businesses.

What is RingCentral generally used for?

RingCentral is generally used as a cloud-based business phone system.

What platforms does RingCentral support?

It works on: Android, iPhone-iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App

Does RingCentral integrate with any other apps?

Integrations: Cloud storage integration, Microsoft Outlook, Salesforce, Zendesk, Desk.com, Google, Oracle Sales Cloud.

Does RingCentral offer an API?

RingCentral has an API.

Does RingCentral offer guides, tutorials and or customer support?

It offers: FAQs, a Knowledge Base, Online Support, Phone Support, Video Tutorials

RingCentral User Reviews

Average User Rating:
4.18/5 based on 73 user ratings.
Your Rating:
User profile picture

Does what is says on the tin

// Managing Director at The Recruitment Geeks

What do you like about RingCentral?

It does what is says on the tin, not had any issues works rreally well and was easy to setup. also pricing is good. Nothing to complain about at all

What do you dislike about RingCentral?

Nothing to dislike really, it does what it needs to and just overall a very good service i would recommend to anyone to give it a go. Easy to admin

What have you been using it for and what problems did RingCentral solve?

Not had an ieeus

Ease of use
Value for money
Customer service
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