8x8

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What is 8x8?

"8x8 is a cloud-based VoIP solution for small and mid-sized businesses."

8x8 VoIP is unified communications and contact center solution. It is a complete platform that manages everything for all employees and customers. It is a fast and simple way to combine VoIP features with a high-quality phone service.

This solution is mainly used by small and medium-sized companies in industries such as healthcare, high-tech, manufacturing, retail, insurance, transportation, as well as by government and education institutions. Hosted VoIP business communications service offered by 8x8 service is proven to be more reliable and less expensive than any other traditional solution.

Other features that 8x8 has is web conferencing, Internet faxing, smartphone integration, HD voice, chat, voicemail, and many more. Additionally, there is standard compliance with PCI Data Security Standard, HIPAA, CPNI, ISO 27001 and ISO 9001.


8x8 scored 85/100 in the VoIP category. This is based on user satisfaction (79/100), press buzz (49/100), recent user trends (rising), and other relevant information on 8x8 gathered from around the web.

The score for this software has declined over the past month. What is this?


8x8 Awards

8x8 Quality Choice Badge 2020 8x8 Trusted Vendor Badge 2020

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8x8 Review

Editors' Review by the VoIP Software Review Team

8×8 is a VoIP service provider that allows businesses and enterprises to connect to their customers around the world using a wide array of features. Depending on your pricing subscription, you can reach countries outside the US and Canada if you need too.

With 8×8, you get to use a single, centralized platform for your phone needs and team collaboration requirements. This platform can be used for a variety of industries such as small to mid-sized businesses and large enterprises.

8x8 Homepage

8×8 Features

8×8 offers users with many intuitive features on its platform, including:

Unlimited global calling

This feature lets you reach out across different countries depending on your subscription plan. If you’re using the most basic plan, then you can establish connections with the contacts found in the US and Canada. However, if you need to reach out to other countries, 8×8 allows you to connect to and contact more than 40 countries. 

Quality Voice encoding

When talking to people on the phone, it’s best to have clear voice quality on your calls. 8×8 ensures you receive the highest-ranked voice quality on its platform, meaning you don’t have to worry about poor and glitchy conversations with your contacts. 

Auto attendant 

Manually routing phone calls and conversations is time-consuming. To avoid this, most people search for a phone system with an auto-attendant. This lets you automate the most mundane tasks of answering and routing calls. 

Presence detection

This feature is helpful in maximizing your workforce by identifying who is available in your team and who can help complete and take any incoming or outgoing calls.

Business SMS and texting 

With business SMS and texting, you can remind people of important deadlines and appointments they’ve set up with your company. You can send and receive messages that have 160 characters. This can work with desktop or mobile applications. 

8x8 Features

8×8 Benefits

8×8 also provides users with many benefits when using the platform, including:

Video collaboration

When you manage a business with different people living in remote locations, you need a software solution that will allow you to establish connections and set up conferences and meetings over the web. 

With 8×8, among other benefits, you get to hold video meetings, invite additional guests and share your screen to show presentations. Despite not being in the same physical location, you can still remain connected to the most important people in your company. 

Intuitive user interface

Customer testimonials have praised 8×8’s intuitive user interface. As soon as your account has been set up, you can find everything within the solution. You’re also given the freedom to customize and add users as needed. It has a full-screen experience and you can integrate it with desktop and mobile applications. 

Unlimited features 

With 8×8, you get to use unlimited calling, unlimited internet fax, unlimited messaging and many more.

8×8 Pricing

8×8 has a variety of pricing packages catered for different industries. This means you get to decide between small businesses or large enterprises. For small businesses, you can try out basic features such as team messaging, business SMS, call handling and more. Below are the specific prices for each plan, if you have an expected workforce of 1-99 users:

8×8 Express

Priced at $12.00 per user and per month, you get unlimited calling within US and Canada. You can also have auto attendant, call handling, HD secure voice, voicemail, presence detection, G Suite and Office 365 integrations. It also comes with enterprise-grade security. You can try this within a free 30-day trial period. 

X Series X2

For a price of $25.00 per user and per month, you get more features and functionalities in this package. You get unlimited calling across 14 countries. The most notable tools you’ll find in here are the cross-platform team messaging and call recordings. 

X Series X4

For $45.00 per user, you get to call within 47 countries and benefit from the following advanced features: operator switchboard, analytics and call quality reporting.

X Series X6

Users are charged $110.00 per month when they use this final package. You’ll find everything in here with powerful features ranging from interactive voice response and post-call survey to skill-based routing and contact center reporting and analytics. 

When it comes to 8×8’s Virtual Office Plans, which are powerful cloud business phone systems, users are offered three pricing packages. These bundles come with varying levels of functionalities, available features and different calling zones. Each bundle is also tailored to a single user and charged per month. The more expensive your subscription, the larger your reach across the globe. 

In line with this, here are the pricing plans for 8×8 Virtual Office Edition Service Plans: 

X2 Edition 

Priced at $25.00 per user and per month, you’ll get a range of powerful features and different tools in setting up a proper phone business. With the X2 edition, you get the following: phone number and virtual extension, unlimited calling zones to 14 countries, unlimited internet fax, media storage of 1 GB, available mobile and desktop applications, business SMS, instant messaging, voicemail, team messaging, auto-attendant, call queuing, HD voice, secure voice and single sign-on. 

You also get to add 100 participants when it comes to audio and video conferencing. Lastly, you get to integrate powerful applications, such as Zendesk, NetSuite CRM and Salesforce, and use Virtual Office Analytics Essentials. 

X5 Edition

In the next pricing package, users are charged $35.00 per month. You get to use all the previously mentioned features in X2. However, what makes this bundle different is how the unlimited calling zones have been extended to 32 countries. You also have more storage space as compared to the last bundle, seeing an increase from 1 GB to 5 GB. Other than that, you can also benefit from additional tools such as call recording and Switchboard Pro. 

X8 Edition 

The next plan is priced at $55.00 per user and per month. You get to benefit from all the features found in the previously mentioned plans. With this plan, you’ll get the most out of everything, such as unlimited calling zones to 47 countries, a maximum media storage space of 10 GB and more advanced features. 

You get to use Virtual Office Analytics Supervisor, Inbound Contact Center, Outbound Contact Center, Contact Center Visual IVR and Contact Center Reporting and Analytics. When it comes to your Contact Center Minutes, you’ll be charged three cents per minute if you exceed the given 2000 minutes. 

Conclusion

8×8 offers a platform where users are equipped with powerful tools they can use to collaborate, communicate and contact experts and customers. It’s tailored according to your needs and requirements. 

If you’re a small business in need of a VoIP service provider, then you can consider the 8×8 Express plan. However, if you’re looking for more advanced features hosted in a cloud system, then you should check out the Virtual Office Plans. 8×8 addresses your phone system needs by offering an easy-to-navigate user interface and a location to hold online meetings and conversations.

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VoIP Market Radar

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8x8 Product Overview

  • Phone Number & Virtual Extension

  • Unlimited Internet Fax

  • Media Storage

  • Virtual Office Analytics Essentials

  • Business SMS

  • Instant Messaging & Presence

  • Voicemail


Languages: English

8x8 Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Video
  • SMS
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording
Compare Pricing

8x8 Pricing Plans

X2 Edition

$25.00
1 user(s) / month
  • Phone Number & Virtual Extension
  • Unlimited Calling Zone: 14 Countries
  • Unlimited Internet Fax i
  • Media Storage: 1GB
  • Mobile & Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging & Presence
  • Voicemail
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio & Video Conferencing with Meetings: 5 Participants
  • Salesforce, Zendesk & Netsuite CRM Integration

X5 Edition

$35.00
1 user(s) / month
  • Audio & Video Conferencing with Meetings: 25 Participants
  • Media Storage: 5GB
  • Unlimited Calling Zone: 32 Countries
  • Call Recording
  • Operator Switchboard

X8 Edition

$55.00
1 user(s) / month
  • Unlimited Calling Zone: 46 Countries
  • Media Storage: 10GB
  • Audio & Video Conferencing with Meetings: 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Plans starting from: $25.00/month Credit card required: No

8x8 FAQs

Does 8x8 offer guides, tutorials and or customer support?

Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Does 8x8 offer multi-user capability (e.g. teams)?

No.

What is 8x8 generally used for?

This service is used as a business VoIP solution.

What are some applications 8x8 is commonly used in tandem with?

It is commonly used in tandem with CRM applications.

What platforms does 8x8 support?

8x8 is a cloud-based software with Android and iOS native mobile apps.

Does 8x8 integrate with any other apps?

Integrations: Salesforce, Zendesk, Netsuite, Skype, Tenfold, Microsoft Outlook, Sugar CRM, Clearlogin, SalesExec, Xplenty, eAgent, ACT! by Sage

Who are the main user groups of 8x8?

Main users of this service are medium-sized enterprises.

Does 8x8 offer an API?

Yes, it offer API.

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