What is 8x8?

"8x8 is a cloud-based VoIP solution for small and mid-sized businesses."

8x8 VoIP is unified communications and contact center solution. It is a complete platform that manages everything for all employees and customers. It is a fast and simple way to combine VoIP features with a high-quality phone service.

This solution is mainly used by small and medium-sized companies in industries such as healthcare, high-tech, manufacturing, retail, insurance, transportation, as well as by government and education institutions. Hosted VoIP business communications service offered by 8x8 service is proven to be more reliable and less expensive than any other traditional solution.

Other features that 8x8 has is web conferencing, Internet faxing, smartphone integration, HD voice, chat, voicemail, and many more. Additionally, there is standard compliance with PCI Data Security Standard, HIPAA, CPNI, ISO 27001 and ISO 9001.

8x8 scored 80/100 in the VoIP category. This is based on user satisfaction (60/100), press buzz (47/100), and other relevant information on 8x8 gathered from around the web.

The score for this service has improved over the past month. What is this?

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VoIP Market Radar

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8x8 Product Overview

  • Phone Number & Virtual Extension

  • Unlimited Internet Fax

  • Media Storage

  • Virtual Office Analytics Essentials

  • Business SMS

  • Instant Messaging & Presence

  • Voicemail

Languages: English
Software Buyer Guide 2018

VoIP Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select VoIP software for business. Published in December 2018.

The Voice over IP subcategory deals with platforms specifically designed to provide calls over the Internet. Communication globalized the way we do business and connect with people. Being able to get in touch with friends and co-workers regardless of their ...


8x8 Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Automatic Call Distribution
  • Auto Dialar
  • Call Logging
  • Call Scripting
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8x8 Pricing Plans

X2 Edition

1 user(s) / month
  • Phone Number & Virtual Extension
  • Unlimited Calling Zone: 14 Countries
  • Unlimited Internet Fax i
  • Media Storage: 1GB
  • Mobile & Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging & Presence
  • Voicemail
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio & Video Conferencing with Meetings: 5 Participants
  • Salesforce, Zendesk & Netsuite CRM Integration

X5 Edition

1 user(s) / month
  • Audio & Video Conferencing with Meetings: 25 Participants
  • Media Storage: 5GB
  • Unlimited Calling Zone: 32 Countries
  • Call Recording
  • Operator Switchboard

X8 Edition

1 user(s) / month
  • Unlimited Calling Zone: 46 Countries
  • Media Storage: 10GB
  • Audio & Video Conferencing with Meetings: 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

Plans starting from: $25.00/month Credit card required: No

8x8 FAQs

Does 8x8 offer guides, tutorials and or customer support?

Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Does 8x8 offer multi-user capability (e.g. teams)?


What is 8x8 generally used for?

This service is used as a business VoIP solution.

What are some applications 8x8 is commonly used in tandem with?

It is commonly used in tandem with CRM applications.

What platforms does 8x8 support?

8x8 is a cloud-based software with Android and iOS native mobile apps.

Does 8x8 integrate with any other apps?

Integrations: Salesforce, Zendesk, Netsuite, Skype, Tenfold, Microsoft Outlook, Sugar CRM, Clearlogin, SalesExec, Xplenty, eAgent, ACT! by Sage

Who are the main user groups of 8x8?

Main users of this service are medium-sized enterprises.

Does 8x8 offer an API?

Yes, it offer API.

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