Compare 8x8

About 8x8

8x8 VoIP is unified communications and contact center solution. It is a complete platform that manages everything for all employees and customers. It is a fast and simple way to combine VoIP features with a high-quality phone service.

This solution is mainly used by small and medium-sized companies in industries such as healthcare, high-tech, manufacturing, retail, insurance, transportation, as well as by government and education institutions. Hosted VoIP business communications service offered by 8x8 service is proven to be more reliable and less expensive than any other traditional solution.

Other features that 8x8 has is web conferencing, Internet faxing, smartphone integration, HD voice, chat, voicemail, and many more. Additionally, there is standard compliance with PCI Data Security Standard, HIPAA, CPNI, ISO 27001 and ISO 9001.

Features

• 2-Factor Authentication
• A/B Testing
• Analytics
• API
• Calendar Management
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• File Transfer
• Gamification
• Google Apps Integration
• History/Version Control
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Video
• SMS
• Call Recording
• Custom Data Forms
• Call Tracking
• Call Disposition
• Softphone
• Click-to-Dial
• Report & Compliance
• Hardware Integration
• HIPAA Compliance
• Software Integration
• Mobile Access
• Automatic Call Distribution
• Auto Dialar
• Call Logging
• Call Monitoring
• Call Scripting
• Interactive Voice Response
• Audio Recording

Summary

• Phone Number & Virtual Extension

• Unlimited Internet Fax

• Media Storage

• Virtual Office Analytics Essentials

• Business SMS

• Instant Messaging & Presence

• Voicemail

Pricing

FAQs

Does this service offer guides, tutorials and or customer support?

• Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Does this service offer multi-user capability (e.g. teams)?

• No.

What is this service generally used for?

• This service is used as a business VoIP solution.

What are some applications this service is commonly used in tandem with?

• It is commonly used in tandem with CRM applications.

What platforms does this service support?

• 8x8 is a cloud-based software with Android and iOS native mobile apps.

Does this service integrate with any other apps?

• Integrations: Salesforce, Zendesk, Netsuite, Skype, Tenfold, Microsoft Outlook, Sugar CRM, Clearlogin, SalesExec, Xplenty, eAgent, ACT! by Sage

Who are the main user groups of this service?

• Main users of this service are medium-sized enterprises.

Does this service offer an API?

• Yes, it offer API.

Vendor Information

Other

• SMEs

• Web App

• iOS
• Android