Upland InGenius expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution that offers configuration flexibility and security.
InGenius® Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience.
InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making.
Awarded the Quality Choice Award
Awarded the Happiest Users Award
InGenius Connector Enterprise currently scores 81/100 in the Telephony category. This is based on user satisfaction (88/100), press buzz (36/100), and other relevant information on InGenius Connector Enterprise gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Integrate leading telephony systems to the CRM
Use screen pop to reduce call handling time and improve the customer experience
Connect calls easier and faster with no chance for misdials using click-to-dial
Automate call logs to consistently capture calls and decrease call wrap-up time
Give a warm start to all transferred calls with CRM screen transfer
Enable enhanced management reporting on call data and performance metrics
Automatically adapt phone numbers stored in the CRM to regional, carrier and handset-specific dialing patterns
Combine phone, email, chat and device channels with Salesforce Omni-Channel
Use click-to-create for automatically creating new cases and incidents
Incorporate unique telephony and CRM workflow requirements out of the box
Product recommendations, vendor rankings, market overview and tips on how to select Telephony software for business. Published in May 2024.
Telephony remains one of the most widespread forms of communications and as such, deserves a segment on its own. Many businesses depend on telephony to perform sales, create leads, conduct marketing and provide customer services. This subcategory houses sol...
FREE DOWNLOAD Telephony-Software-Buyer-Guide-2018.pdfFor sales and service representatives, InGenius puts data and call controls at their fingertips. It creates a link between the caller and information already in the customer relationship management (CRM) system, so they can be more efficient and provide better service. Organizations with phone agents use InGenius computer telephony integration to track customer interactions smarter, improve customer satisfaction and reduce costs.
InGenius Connector Enterprise works with the following platforms.
CRMs
* Microsoft Dynamics 365
* Salesforce
* ServiceNow
PHONE SYSTEMS
* Asterisk
* Avaya
* Cisco
* Genesys
* Mitel
OPERATING SYSTEMS
* PC
* Mac
BROWSERS
* Firefox
* Google Chrome
* Internet Explorer
* Microsoft Edge
InGenius Connector Enterprise includes service and support.
CUSTOMER SOLUTIONS
* Solution consulting
* Software support
* Telephony and switch engineering
* Workflow integrations
* IT and networking system engineers
DEPLOYMENT SUPPORT
* Dedicated deployment manager
* Remote install support
* Installation, upgrade and verification support
* Switch integration
* Flexible deployment hours
CUSTOMER CARE
* Troubleshooting and issue fixes
* Train-the-trainer onboarding
* InGenius self-service customer portal with administrator guides, user guides, release notes, how-to articles and customer success videos
