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What is Kaleyra?

Kaleyra is a global cloud communications platform that offers multi-channel integrated services to financial institutions and enterprises.

Kaleyra, Inc. (NYSE American: KLR) (KLR WS), is a global group providing mobile communication services for financial institutions and enterprises worldwide.

Through its proprietary platform, Kaleyra manages multi-channel integrated communication services on a global scale, comprising of messages, push notifications, e-mail, instant messaging, voice services, video calling, and chatbots.

Kaleyra’s technology today makes it possible to safely and securely manage billions of messages monthly with a reach to hundreds of MNOs and over 190 countries.

Kaleyra Awards

Kaleyra currently scores 82/100 in the Telephony category. This is based on user satisfaction (80/100), press buzz (44/100), recent user trends (falling), and other relevant information on Kaleyra gathered from around the web.

The score for this software has declined over the past month. What is this?
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Kaleyra Product Overview

Languages Supported: English, Italian, Spanish

Telephony Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Telephony software for business. Published in December 2023.

Telephony remains one of the most widespread forms of communications and as such, deserves a segment on its own. Many businesses depend on telephony to perform sales, create leads, conduct marketing and provide customer services. This subcategory houses sol...


Kaleyra Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Video
  • SMS
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Report & Compliance
  • Hardware Integration
  • Comparative Reporting
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Audio Recording

Kaleyra FAQs

What platforms does Kaleyra support?

  1. Messaging
    Kaleyra allows businesses to take their messaging capabilities a notch higher and ensure instant deliverability to millions of customers with functions like:
    Two-Way Messaging
    Promotional Messages
    Transactional Messages
    Google Verified SMS

  2. Voice
    Kalayera offers a comprehensive voice platform that lets agents make, receive and track high-quality voice calls while enhancing customer experience through:
    Call Masking
    Outbound Dialing
    IVR Studio
    Cloud Contact Centre

  3. Email
    With Kaleyra, you can engage with your customers through programmable email notifications for:
    Authentication (2FA or MFA)
    Transaction Alerts

  4. WhatsApp
    Kaleyra is also a solution provider for WhatsApp Business API. Kaleyra’s APIs hide the complexity of hosting and scaling WhatsApp software so that businesses can focus on enhancing customer experiences through:
    Rich Messages
    Conversational and Personalized Interactions
    Quicker Response Time
    Ensure Data and Message Security

  5. Video Calling
    Kaleyra Video's collaborative tools improve the overall customer experience of brands, by
    offering live video chat to communicate with their customers in real-time or through recorded sessions.

  6. Chatbot
    Kaleyra’s virtual banking assistant helps customers at any time, from any place and any device. It gives general information about account balance, transactions, promotions, investment options, etc.

What are some applications Kaleyra is commonly used in tandem with?

Kaleyra users have previously integrated their accounts with applications provided by Microsoft, Google, WordPress, Zendesk, Freshdesk, and Zoho, to name a few.

Who are the main user groups of Kaleyra?

Enterprises and financial institutions around the world use Kaleyra's offerings. Its clientele comprises organizations from sectors such as Healthcare, Retail, E-commerce, Banking, Fintech, and Travel among several others.

What is Kaleyra generally used for?

Kaleyra’s robust and agile cloud communication platform is equipped to handle massive volumes of text messages, instant messages and voice calls all at once while adhering to compliances, safety, and database security.

Does Kaleyra integrate with any other apps?

Kaleyra users can integrate their accounts with widely-used applications like Oracle, Salesforce, WebEngage, and OpenCart among several others.

Does Kaleyra offer multi-user capability (e.g. teams)?

Kaleyra CPaaS platform allows teams and stakeholders to access the dashboard, review the data, and utilize the services from anywhere, at any time.

Does Kaleyra offer an API?

Kaleyra empowers enterprises to build and create delightful customer experiences with powerful omnichannel APIs.

Does Kaleyra offer guides, tutorials and or customer support?

Kaleyra's Resources section provides all concepts, best practices, and answers for FAQs.

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