Intelligent Contacts Hosted Contact Center is a cloud-based calling and messaging platform that allows businesses to seamlessly communicate with customers across all channels.
The Intelligent Contacts Hosted Contact Center suite includes a TCPA compliant predictive dialing platform, ACD groups with skills-based routing, an Intelligent IVR system with text-to-speech, full call recording and speech analytics, computer telephony integration (CTI), unified messaging, payment processing, call time optimization, automated payment negotiation, and real-time data services. With simple configuration via any web browser, Intelligent Contacts obliterates the complexity of call center setup and management.
Real-Time Performance Dashboard (Customized and Configurable)
Historical Reporting and Trend Analysis by Agent, Team, or Campaign
Non-Techie Management & Configuration Interface (Sliders, Checkboxes, Drag-and-Drop)
Advanced Predictive Dialing Technology (Deploying 4 Different Predictive Algorithms) To Throttle Dialing Pace Automatically
ACD Groups With Skills-Based Routing and Priority-Based Routing
On-The-Fly Campaign Adjustments Without Stopping the Campaign or Logging Out Agents
Intelligent IVR (Payment IVR, Outbound Messaging, Text-to-Speech, Surveys)
Call Recording with Speech Analytics
TCPA-Compliant Auto-Dialer and PBX Telephony Platforms
Multiple Campaign Dialing Modes (Predictive, Power, Preview, Manual)
Product recommendations, vendor rankings, market overview and tips on how to select Telephony software for business. Published in September 2023.
Telephony remains one of the most widespread forms of communications and as such, deserves a segment on its own. Many businesses depend on telephony to perform sales, create leads, conduct marketing and provide customer services. This subcategory houses sol...FREE DOWNLOAD Telephony-Software-Buyer-Guide-2018.pdf
Yes, we have an online learning library and an in-depth, keyword-searchable knowledge base that provides screenshots and step-by-step instructions for setting up and configuring our system. We have an onboarding and implementation team that can provide three different service levels (done for you, done with you, or completely hands off).
We also provide ongoing customer support (Level I, Level II, and Level III).
Yes, we have active integrations with several major CRMs and Accounts Receivable Collection systems. Our platform can ingest any data with a structured format (such as a .CSV file).
Contact Centers and Centralized Billing Offices
Business Process Outsourcing
Corporate PBX Phone System
Outbound Automatic Dialing Campaigns
IVR Call Routing and Pay-By-Phone
Accounts Receivable Management
Revenue Cycle Management Services
Healthcare Billing or Extended Business Office
Call Center and Business Process Outsourcing
Sales & Marketing
Government & Utilities
Yes, Restful API.
CRMs (Customer Relationship Management) Systems
Speech Analytics and Propensity to Pay AI Modeling Software
Accounts Receivable Software
Revenue Cycle Management Software
Electronic Health Records Software
Practice Management Software
Customer Relationship Management Software
Our hosted contact center platform allows for unlimited users and is available to anyone with access to a web browser.