Intelligent Contacts

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What is Intelligent Contacts?

Intelligent Contacts Hosted Contact Center is a cloud-based calling and messaging platform that allows businesses to seamlessly communicate with customers across all channels.

The Intelligent Contacts Hosted Contact Center suite includes a TCPA compliant predictive dialing platform, ACD groups with skills-based routing, an Intelligent IVR system with text-to-speech, full call recording and speech analytics, computer telephony integration (CTI), unified messaging, payment processing, call time optimization, automated payment negotiation, and real-time data services. With simple configuration via any web browser, Intelligent Contacts obliterates the complexity of call center setup and management.

Intelligent Contacts Awards

Intelligent Contacts currently scores 79/100 in the Telephony category. This is based on press buzz (39/100), recent user trends (falling), and other relevant information on Intelligent Contacts gathered from around the web.

The score for this software has stayed the same over the past month. What is this?
  • Intelligent Contacts

Intelligent Contacts Product Overview

  • Real-Time Performance Dashboard (Customized and Configurable)

  • Historical Reporting and Trend Analysis by Agent, Team, or Campaign

  • Non-Techie Management & Configuration Interface (Sliders, Checkboxes, Drag-and-Drop)

  • Advanced Predictive Dialing Technology (Deploying 4 Different Predictive Algorithms) To Throttle Dialing Pace Automatically

  • ACD Groups With Skills-Based Routing and Priority-Based Routing

  • On-The-Fly Campaign Adjustments Without Stopping the Campaign or Logging Out Agents

  • Intelligent IVR (Payment IVR, Outbound Messaging, Text-to-Speech, Surveys)

  • Call Recording with Speech Analytics

  • TCPA-Compliant Auto-Dialer and PBX Telephony Platforms

  • Multiple Campaign Dialing Modes (Predictive, Power, Preview, Manual)

Languages Supported: English

Telephony Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Telephony software for business. Published in September 2023.

Telephony remains one of the most widespread forms of communications and as such, deserves a segment on its own. Many businesses depend on telephony to perform sales, create leads, conduct marketing and provide customer services. This subcategory houses sol...


Intelligent Contacts Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Video
  • SMS
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording

Intelligent Contacts FAQs

Does Intelligent Contacts offer guides, tutorials and or customer support?

Yes, we have an online learning library and an in-depth, keyword-searchable knowledge base that provides screenshots and step-by-step instructions for setting up and configuring our system. We have an onboarding and implementation team that can provide three different service levels (done for you, done with you, or completely hands off).
We also provide ongoing customer support (Level I, Level II, and Level III).

Does Intelligent Contacts integrate with any other apps?

Yes, we have active integrations with several major CRMs and Accounts Receivable Collection systems. Our platform can ingest any data with a structured format (such as a .CSV file).

What is Intelligent Contacts generally used for?

Contact Centers and Centralized Billing Offices
Business Process Outsourcing
Corporate PBX Phone System
Outbound Automatic Dialing Campaigns
IVR Call Routing and Pay-By-Phone

Who are the main user groups of Intelligent Contacts?

Accounts Receivable Management
Revenue Cycle Management Services
Healthcare Billing or Extended Business Office
Call Center and Business Process Outsourcing
Debt Collection
Sales & Marketing
Government & Utilities

Does Intelligent Contacts offer an API?

Yes, Restful API.

What are some applications Intelligent Contacts is commonly used in tandem with?

CRMs (Customer Relationship Management) Systems
Speech Analytics and Propensity to Pay AI Modeling Software
Payment Processing

What platforms does Intelligent Contacts support?

Accounts Receivable Software
Revenue Cycle Management Software
Electronic Health Records Software
Practice Management Software
Customer Relationship Management Software
Collection Software

Does Intelligent Contacts offer multi-user capability (e.g. teams)?

Our hosted contact center platform allows for unlimited users and is available to anyone with access to a web browser.

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