Tenfold

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What is Tenfold?

Tenfold's contact center iPaaS solution enables organizations to compress agent workflows while boosting the overall customer experience.

Improve customer experience, increase agent productivity and capture 100% of conversations into industry leading CRMs. Tenfold seamlessly integrates phone and CRM to deliver a complete, real-time view of all customer data for sales, service and support workloads.

  • Empower better customer experience by presenting all relevant data in one UI
  • Gain deeper customer insight by capturing more in-call interaction data
  • Drive agent productivity by significantly reducing customer engagement workflows

By connecting your phone system to your CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, and local presence, Tenfold powers better customer conversations. Integrating with 100+ phone systems, including Cisco, Avaya and Genesys, customers get faster time to value because no rip and replace of legacy IT is required.



Tenfold Awards


Tenfold currently scores 92/100 (Top 3 in Telephony) in the Telephony category. This is based on user satisfaction (94/100), press buzz (45/100), and other relevant information on Tenfold gathered from around the web.

The score for this software has declined over the past month. What is this?
www.tenfold.com
  • Tenfold

Tenfold Product Overview

  • Integration with leading phone systems such as Avaya, Nice InContact, Cisco, Genesys, RingCentral, and more

  • Integration with leading CRMs such as Salesforce, Dynamics, ServiceNow, Zendesk, Tier1, Oracle NetSuite, SugarCRM, and Bullhorn

  • Click-to-dial

  • Automatic call logging

  • Call dispositions

  • Natural language processor

  • Customizable view

  • Agent workflow automation

  • Integration with AI tooling such as Salesforce Einstein and Microsoft Conversational Intelligence


Languages Supported: English, Spanish, Portuguese, German, French, Chinese, Dutch, Italian, Polish

Telephony Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Telephony software for business. Published in December 2022.

Telephony remains one of the most widespread forms of communications and as such, deserves a segment on its own. Many businesses depend on telephony to perform sales, create leads, conduct marketing and provide customer services. This subcategory houses sol...

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Tenfold Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Database
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Resource Management
  • Migration to Cloud
  • Net Promoter Score
  • Software Integration
  • Automatic Call Distribution
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Sales Automation
  • Campaign Management
  • Pipeline Management
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