Tenfold's contact center iPaaS solution enables organizations to compress agent workflows while boosting the overall customer experience.
Improve customer experience, increase agent productivity and capture 100% of conversations into industry leading CRMs. Tenfold seamlessly integrates phone and CRM to deliver a complete, real-time view of all customer data for sales, service and support workloads.
By connecting your phone system to your CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, and local presence, Tenfold powers better customer conversations. Integrating with 100+ phone systems, including Cisco, Avaya and Genesys, customers get faster time to value because no rip and replace of legacy IT is required.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Tenfold currently scores 93/100 (Top 3 in Telephony) in the Telephony category. This is based on user satisfaction (94/100), press buzz (45/100), recent user trends (falling), and other relevant information on Tenfold gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Integration with leading phone systems such as Avaya, Nice InContact, Cisco, Genesys, RingCentral, and more
Integration with leading CRMs such as Salesforce, Dynamics, ServiceNow, Zendesk, Tier1, Oracle NetSuite, SugarCRM, and Bullhorn
Click-to-dial
Automatic call logging
Call dispositions
Natural language processor
Customizable view
Agent workflow automation
Integration with AI tooling such as Salesforce Einstein and Microsoft Conversational Intelligence
Product recommendations, vendor rankings, market overview and tips on how to select Telephony software for business. Published in September 2023.
Telephony remains one of the most widespread forms of communications and as such, deserves a segment on its own. Many businesses depend on telephony to perform sales, create leads, conduct marketing and provide customer services. This subcategory houses sol...
FREE DOWNLOAD Telephony-Software-Buyer-Guide-2018.pdf
