JIRA provides tracking for any kind of unit of work (be it an issue, bug, story, project task, etc.) through a predefined workflow. Their services are related to the team's software and mobile apps, but also used for project management.
All items of work, and the workflow itself, can be customized for the user's specific requirements, whether simple or more complex - as well as for an entire team.
It enables software teams to collaborate more effectively by mentioning, formatting, commenting and sharing issues.
Remote Issue Links: Linking user issues to another JIRA instance or to external applications.
Shares & Mentions: Ability to share an issue, instead of copying a link, and send it to someone using another application.
Custom Workflow: The workflow is the most powerful feature. It controls how a team interacts with JIRA, making sure everyone is familiar with it.
Custom Fields: There are selectable lists, check boxes, user pickers and more set-up fields.
Monitoring Activity Streams & Dashboards: Providing up-to-date information on everything happening in the project.
JIRA's built-in reports: Make it easy to stay up-to-date on projects and progress.
Credit card required: N/A
For projects: $10/mo
For development: $20/mo
For service desk: from $20/mo
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Jira integrates with other apps, like Atlassian Confluence, FishEye/Crucible, Bamboo, Tempo’s project and portfolio management solutions.
Jira does offer an API.
The main users of JIRA are software and mobile app teams and project managers.
This service is generally used to track issues and bugs related to the team's software and mobile apps, but is also used for project management.
JIRA is a pure Java-based application, and supports Oracle JDK / JRE (formerly Sun JDK / JRE).
By design JIRA can only have 1 user at a time for a given issue, but allows multiple user assignment. For instance: Managing Issues via a Queue Managing Issues via Group Ownership Managing Issues via a User Account Managing Issue via Sub-Tasks
It does offer tech support, answers, and a knowledge base for users.