"Autotask is a complete business management platform specifically designed for technology solution providers."
Autotask is the end-to-end critical function management solution for IT businesses. It automates project workflows, provides real-time insights, enables instant communication, meets billing needs, and increases profitability.
This platform integrates following functions: expense management, service desk, project management, CRM, and time and billing. It is one of the most trusted providers of web-based IT Services Management Software, whose main users are technology service providers with a broad client base and developed network infrastructures. They principally benefit from the process and project automation, as well as workforce management.
Autotask provides a great cloud-based ticket interface, is ITIL-compliant, and is also able to manage different SLA levels and monitor each agreements’ details with automated warnings, workflows, and escalation pathways. Finally, there is a powerful analytics feature, that enables users to see their company from multiple angles and get critical business data.
Time and Expenses
Quoting and e-Commerce
Product recommendations, vendor rankings, market overview and tips on how to select Professional Services Automation (PSA) software for business. Published in June 2020.
Professional services automation (PSA) software is generally used to help companies in professional service industries manage client projects and resources. These solutions provide an effective way for users such as auditors, contract reviewers, account man...FREE DOWNLOAD Professional-Services-Automation-(PSA)-Software-Buyer-Guide-2018.pdf
Integrations: 6fusion, Agility, Anchor, Athesys, Bomgar, BrightGauge, BVoIP, Client eartbeat, CloudMGR, CNet ChannelOnline, datto, DeskDirector, ECI e-automate, eFolder, ExchangeDefender, FreshBooks, GFI Max, IBM, IDSync, iSell, Kaseya, LabTech, LogicMonitor, MailProtector, Microsoft, Microsoft Dynamics, OpenDNS, Panorama9, QuickBooks, Werks, StorageCraft, TrendMicro, and Xero.
Yes, it provides an API.
Support: Online Support, Phone Support, Videos, Webinars, and Documentation.
This service is commonly used in tandem with CRM and accounting applications.
This service is generally used as a business management platform specifically designed for technology solution providers.
The main users of Autotask are technology solution providers with multiple clients using extensive network infrastructures.
This is a cloud-based software.