Autotask PSA is a secure, reliable platform centralizing operations and unifying all aspects the business to drive efficiency, accountability & insight
Autotask PSA is a powerful and fully-featured cloud-based platform providing MSPs a singular view of the entire business to centralize business operations. The intelligent and easy-to-use solution helps resolve tickets faster and improves customer satisfaction and profitability by driving efficiency, accountability, and informed decisions.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Datto Autotask PSA currently scores 91/100 in the Professional Services Automation (PSA) category. This is based on user satisfaction (92/100), press buzz (52/100), recent user trends (falling), and other relevant information on Datto Autotask PSA gathered from around the web.
| The score for this software has improved over the past month. What is this? |
CRM
Contracts
Billing
Project Management
Service Desk
Tech Scheduling
Time and Expenses
Quoting and e-Commerce
Outsource Management
Inventory
Product recommendations, vendor rankings, market overview and tips on how to select Professional Services Automation (PSA) software for business. Published in January 2023.
Professional services automation (PSA) software is generally used to help companies in professional service industries manage client projects and resources. These solutions provide an effective way for users such as auditors, contract reviewers, account man...
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Yes, it provides an API.
Support: Online Support, Phone Support, Videos, Webinars, and Documentation.
No.
This service is commonly used in tandem with CRM and accounting applications.
This service is generally used as a business management platform specifically designed for technology solution providers.
The main users of Autotask are technology solution providers with multiple clients using extensive network infrastructures.
This is a cloud-based software.
Autotask has a large suite of services that you can choose from, and they all integrate very well. For example, their Endpoint Management service allows us to log into any PC that we manage, and the notes our techs place on their sessions integrates right into the PSA. With everything integrated so well, it's hard to go back to having multiple service providers for our services.
They are a bit sales-heavy, which can be a turn-off, but their sales team is very personable and easy to talk to.
We use it to manage over 2500 devices over 250 dental clients. We've streamlined the way that we provide support, and our techs go into each call with a lot of information that the Endpoint Management system provides. For example, a tech will log into a PC that is acting slowly, and may already know that the problem is disk space because it appears on the report right when they log in.
