Datto Autotask PSA

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What is Datto Autotask PSA?

Autotask PSA is a secure, reliable platform centralizing operations and unifying all aspects the business to drive efficiency, accountability & insight

Autotask PSA is a powerful and fully-featured cloud-based platform providing MSPs a singular view of the entire business to centralize business operations. The intelligent and easy-to-use solution helps resolve tickets faster and improves customer satisfaction and profitability by driving efficiency, accountability, and informed decisions.



Datto Autotask PSA Awards


Datto Autotask PSA currently scores 91/100 in the Professional Services Automation (PSA) category. This is based on user satisfaction (92/100), press buzz (52/100), recent user trends (falling), and other relevant information on Datto Autotask PSA gathered from around the web.

The score for this software has improved over the past month. What is this?
www.datto.com

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Professional Services Automation (PSA) Market Radar

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Datto Autotask PSA Product Overview

  • CRM

  • Contracts

  • Billing

  • Project Management

  • Service Desk

  • Tech Scheduling

  • Time and Expenses

  • Quoting and e-Commerce

  • Outsource Management

  • Inventory


Languages Supported: English, German, Dutch, Spanish

Professional Services Automation (PSA) Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Professional Services Automation (PSA) software for business. Published in January 2023.

Professional services automation (PSA) software is generally used to help companies in professional service industries manage client projects and resources. These solutions provide an effective way for users such as auditors, contract reviewers, account man...

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Datto Autotask PSA Features

  • API
  • Batch Permissions & Access
  • Billing/Invoicing
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Gantt Charts
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Time Management
  • Resource Management
  • Workflow Management

Datto Autotask PSA FAQs

Does Datto Autotask PSA integrate with any other apps?

Integrations: 6fusion, Agility, Anchor, Athesys, Bomgar, BrightGauge, BVoIP, Client eartbeat, CloudMGR, CNet ChannelOnline, datto, DeskDirector, ECI e-automate, eFolder, ExchangeDefender, FreshBooks, GFI Max, IBM, IDSync, iSell, Kaseya, LabTech, LogicMonitor, MailProtector, Microsoft, Microsoft Dynamics, OpenDNS, Panorama9, QuickBooks, Werks, StorageCraft, TrendMicro, and Xero.

Does Datto Autotask PSA offer an API?

Yes, it provides an API.

Does Datto Autotask PSA offer guides, tutorials and or customer support?

Support: Online Support, Phone Support, Videos, Webinars, and Documentation.

Does Datto Autotask PSA offer multi-user capability (e.g. teams)?

No.

What are some applications Datto Autotask PSA is commonly used in tandem with?

This service is commonly used in tandem with CRM and accounting applications.

What is Datto Autotask PSA generally used for?

This service is generally used as a business management platform specifically designed for technology solution providers.

Who are the main user groups of Datto Autotask PSA?

The main users of Autotask are technology solution providers with multiple clients using extensive network infrastructures.

What platforms does Datto Autotask PSA support?

This is a cloud-based software.

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Datto Autotask PSA User Reviews

Average User Rating:
4.61/5 based on 37 user ratings.
Your Rating:
User profile picture

"Really slick integration for helpdesk, contracts, invoicing, and even RMM"

// Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking

What do you like about Datto Autotask PSA?

Autotask has a large suite of services that you can choose from, and they all integrate very well. For example, their Endpoint Management service allows us to log into any PC that we manage, and the notes our techs place on their sessions integrates right into the PSA. With everything integrated so well, it's hard to go back to having multiple service providers for our services.

What do you dislike about Datto Autotask PSA?

They are a bit sales-heavy, which can be a turn-off, but their sales team is very personable and easy to talk to.

What have you been using it for and what problems did Datto Autotask PSA solve?

We use it to manage over 2500 devices over 250 dental clients. We've streamlined the way that we provide support, and our techs go into each call with a lot of information that the Endpoint Management system provides. For example, a tech will log into a PC that is acting slowly, and may already know that the problem is disk space because it appears on the report right when they log in.

5/5
Usefulness
3/5
Ease of use
5/5
Value for money
4/5
Customer service
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